The City of Long Beach began using the GOLongBeach website and smartphone application in October 2010 for citizen service requests and soon after selected POWER Engineers (POWER), an Azteca Systems’ Platinum Business Partner, to make the connection with Cityworks. POWER, a global consulting engineering firm specializing in integrated GIS and asset management enterprise solutions, had partnered with the City of Long Beach Department of Public Works on an earlier Cityworks implementation in support of its Facility Management division.
Through the use of web services, POWER enabled communication and data transfer between the GOLongBeach and Cityworks applications. Citizen requests for service are now received in Cityworks directly through GOLongBeach. The requests are properly classified and submitted to the appropriate department and staff. When a request is completed and closed in Cityworks, the GOLongBeach application is automatically updated, and a notification is sent to the citizen who reported the issue.
The integration of GOLongBeach and Cityworks has considerably reduced data entry time for the city’s staff. Staff can now review the request in GOLongBeach and then, with the click of a button, send it directly into Cityworks, eliminating any data re-entry or duplication. “The city has definitely benefited from the integration of GOLongBeach and Cityworks,” stated Jack Ciulla, Business Information Systems Manager. “Problems that need to be addressed by the city are now reported sooner and sent to crews faster, ultimately allowing the city to provide better service to its citizens.” The GOLongBeach application, which is available on the iPhone, iPad, and iPod Touch, allows residents to report issues anytime and from anywhere.
Bart Koenig, POWER’s Business Unit Director of GIS and Asset Management Solutions, stated, “The City of Long Beach is a long-time Cityworks user who continues to seek new opportunities to apply Cityworks in its day-to-day business. Empowering its citizens with the capability to easily report issues that need to be addressed from their smartphone demonstrates the city’s continuing commitment to serving its citizens. I’m pleased that POWER had the opportunity to help advance the city’s vision for citizen outreach.”
About City of Long Beach
The seventh largest city in California, Long Beach is located in Southern California, 20 miles south of Los Angeles. With a population of 490,166, Long Beach is one of the world’s largest seaports. The City of Long Beach Public Works Department includes Street Operations, Traffic Operations and Facility Management Divisions. The Public Works Department provides a variety of community services including the repair, rehabilitation, and general upkeep of city streets, trees, sidewalks, and structures. The department also provides emergency support services throughout the city.
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About POWER Engineers
POWER Engineers is a global consulting engineering firm specializing in the delivery of integrated solutions for energy, food and beverage, facilities, communications, environmental, and federal markets. POWER Engineers offers complete multidiscipline engineering and program management services. Founded in 1976, it is an employee-owned company with more than 1,400 employees and over 30 offices throughout the United States and abroad. POWER’s GIS and Asset Management Solutions group provides experience with industry-leading technologies and a wide range of solutions for electric, gas, and water utilities and local governments. For more information, please visit www.powereng.com.
3940 Glenbrook Drive, Hailey, ID 83333
Bart Koenig, Business Unit Director
1620 S. Ashland Ave, Suite 106, Green Bay, WI 54304