infraMAP Empowers Field Staff at Cucamonga Valley Water District

The Cucamonga Valley Water District (CVWD) is a public utility providing water and wastewater services to over 186,000 customers in the Inland Empire region of the Los Angeles Metropolitan area. CVWD’s service area includes the City of Rancho Cucamonga, portions of the cities of Upland, Ontario, and Fontana, and some unincorporated areas of San Bernardino County. With an average daily demand of about 50 million gallons, CVWD serves a 47-square-mile area, which includes approximately 48,000 water connections and 37,000 sewer connections.

When looking for a system, CVWD wanted a solution that worked for their employees, especially those in the field. From the beginning, staff was heavily involved in the process of reviewing and selecting the best solution. Their refined specifications identified a system that would not only appeal to managers, but one that field employees would value and be enthusiastic about using as well. CVWD chose Cityworks as their CMMS, coupled with iWater’s infraMAP, for its unique abilities to host Cityworks in the field and its demonstrated inspection capabilities.

The District utilizes ruggedized laptops in the field, receiving real-time requests, work orders, and inspections.  In a fully integrated deployment, infraMAP provides a clear picture of their distribution system, illustrating what is happening, job status, and location.

“Field crews are able to better utilize Cityworks via infraMAP’s simple interface,” said Kevin Koshko, software architect at iWater. “infraMAP combines the GIS, Cityworks, and other applications to create an intuitive user experience.”

The software organizes the users’ work orders and service requests into a single, easy-to-use inbox. Work locations can be routed into turn-by-turn driving directions to plan out stops for all, or a portion of, a field crew’s day from start to finish. Work orders and service requests can be created and updated real-time in the field, and inspectors can submit redline comments back to the main office. Customizable inspections and pipeline tracing tools round out the rest of infraMAP’s capabilities.  Back in the office, simple synchronization uploads all completed work and downloads any new assignments.

A typical field routine for valve maintenance at the District involves the field crew responding to the work order shown in infraMAP, traveling to the location, and performing the inspection procedure. Once they complete the job, the work order is updated in Cityworks and instantly available to the organization.

In addition to being a valuable field solution, the dramatic reduction in paper consumption the Cityworks/infraMAP solution has provided the District fits right in with their Frontier Project, a green solutions initiative.

“The direct use of programs like these helps us communicate to the public how we try to conserve our national resources – organizing our work in the most efficient manner, making our employees more productive – reducing our impact on the environment,” said Todd Corbin, Assistant General Manager, CVWD.

By Kevin Koshko, Software Architect, iWater and Emily Palizzi, Writer, Azteca Systems, Inc. — Cityworks

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