The city of Novi Department of Public Services (DPS) and Information Technology Department chose Cityworks after an extensive five-year evaluation of the best asset management practices adopted by communities across the nation. The city is now leveraging location-based, asset management technology across multiple service areas to efficiently capture, respond to, and satisfy calls for over 110 types of citizen requests; to generate work orders; and to provide accurate cost reporting.
POWER, a Platinum Cityworks business partner, provided software configuration and implementation services, training, system documentation, and oversaw the system’s successful deployment. POWER is the lead consultant for over 30 projects across the nation, enabling local communities to fully leverage the Cityworks AMS solution.
POWER was responsible for aligning the Cityworks technology to the work practices in the DPS divisions to meet current and future operational demands. Cityworks enables the city to streamline work processes for essential service delivery functions, including work order management, scheduling preventive maintenance, responding to citizen service requests, retrieving asset maintenance histories, and creating standardized reports for expense summaries and budget preparation.
Bart Koenig, Business Unit Director for POWER’s Geospatial/AMS Solutions, stated: “The city’s strong project management focus and use of collaborative tools to collect and share information were key to accomplishing the project goals within the city’s timeframe and allocated budget. The city’s project team did a great job keeping the project on point throughout its duration.” The project started in January 2012 and the system went live on May 14, 2012.
About City of Novi
The city of Novi encompasses an area of approximately 31.6 square miles, located 30 miles southwest of Detroit, Mich. Since its incorporation in 1969, Novi has been the fastest growing city in Oakland County and now is in the heart of the Detroit metropolitan region. The Department of Public Services includes four divisions: Field Operations, Engineering, Fleet Asset, and Water and Sewer. Field Operations Division includes all maintenance (including snow and ice removal) for over 200 miles of roads; traffic control, drains, sign shop, and fleet maintenance; 166 miles of sidewalks and walkways; maintenance of 1,138 acres of park land in 11 parks; and forestry operations. Engineering Division responsibilities include capital project design and construction, private development project inspection, right of way permits, environmental engineering, and general civil engineering services. The Water and Sewer Division maintains 306 miles of water main, 245 miles of sanitary sewer main, and 13,530 service connections. Fleet Asset Division handles the management, purchasing, and maintenance of 280 vehicles and equipment in the city’s fleet.