Cityworks Spotlight on Noblesville, Indiana

Like many agencies, Noblesville, Indiana, lacked an effective way of tracking the work done to maintain the array of assets in their Wastewater department. With a well-developed GIS, they wanted a program that would create work orders and relate them to the asset features in the GIS database.

“We had sewer lines, manholes, lift stations, plant maintenance, and vehicle maintenance, but no way of tracking a work history,” said Michael Morris, GISP, GIS Coordinator, City of Noblesville. “We wanted to leverage the value we built into all that GIS data. Cityworks met that objective, hands down.”

Initially deployed in Utilities, Cityworks quickly found its way into the Streets and Park departments. Utilities uses Cityworks to manage the storm, sanitary, and combined collections systems, plant maintenance, lift stations, GIS and GPS, grease trap, and BMP inspections. Similarly, the Street department is using Cityworks to manage work activities for streets, signs, signals, and cemeteries. This includes street sweeping, snow plowing, mowing, striping, and a host of other tasks. While all departments are tracking vehicle maintenance, the Parks department manages specific assets and maintenance such as playground inspections and maintenance, mowing, and building maintenance.

“The city has been using Cityworks for two years now,” continued Morris. “We’ve been pleased with the time reduction we’ve experienced creating and tracking work orders. Another benefit we found was the use of the Project function.”

A severe ice storm hit the area in February 2011. With Cityworks, Noblesville was able to quickly and accurately determine the total cost of the storm damage using the Project function. As more and more data populates the Cityworks database, the city will use the information to identify underperforming assets and problem areas. Supervisors make use of Event Layers in Cityworks to plot and understand crew locations, work order locations, and other useful information.

City administration identified the need to better track vehicle maintenance, such as oil changes and refueling. With each vehicle uniquely identified, staff simply enters the vehicle’s mileage when refueling. Woolpert, a Cityworks partner, built the link between Noblesville’s fueling database and the Cityworks database using the Cityworks Metrics API. Now, city mechanics receive vehicle maintenance work orders automatically.

“Using Cityworks to track grease trap inspections, we know how much debris/grease is removed,” said Morris. “We also use Cityworks to manage our Stormwater Best Management Practices (BMP). We’ve set up work orders for six (6) Minimum Control Measures (MCMs).”

The stormwater work orders contain custom fields to collect specific information relevant to the MCM. At the end of the year, staff can easily provide the required summary reports to the Indiana Department of Environmental Management.

Noblesville is currently upgrading to Cityworks Server AMS with the help of Woolpert. Having recently expanded their Cityworks deployment to include the Streets and Park departments, Cityworks Server AMS enables far more users both in the office and in the field.

View Larger Map of Noblesville on ArcGIS Online


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