Cityworks Soars at General Mitchell International Airport

Airport maintenance operations are soaring to new heights at Milwaukee County’s General Mitchell International Airport (MKE) with Cityworks, the genuine and proven GIS-centric management solutions from Azteca Systems Inc. Used to manage thousands of critical assets—in the terminal, on the airfield and everywhere in between—Cityworks also incorporates airport-specific requirements such as Federal Aviation Administration mandated inspections and the airport daily logbook.

In keeping with their GIS master plan, airport management selected Cityworks and, with assistance from AECOM (aecom.com), implemented the solution well within an aggressive schedule. Because Cityworks is so easily customizable, the team was able to quickly develop airfield-specific work order templates with multiple tasks to meet FAA inspection requirements. Work orders resulting from FAA inspections are linked, allowing staff to track associated labor, materials, and equipment while managing open work orders produced from subsequent inspections.

“Cityworks provided us with cleaner, more streamlined workflows,” stated Timothy Pearson, GIS Coordinator, General Mitchell International Airport (GMIA). “Entering our work orders into Cityworks, we had a chance to clean up our database and gain a better understanding of what was actually open. Cityworks provided a much better solution to collect information that wasn’t considered before, such as labor statistics, material use, who performed work, who is inspecting, who requested the work, etc.”

Like most major airports, GMIA maintains an operational logbook of events, incidents, and activities that occur each day. Pearson quickly recognized Cityworks would be an ideal solution to replace the paper-based logbook with an intuitive, portable, and scalable solution. Cityworks maintains the vital information in a single, searchable database, eliminating the paperwork and making it easier to track events, categorize issues, and view the current status of the airport.

“With Cityworks, we can distribute accurate information quickly to the people that really need it,” said Pearson. “We’ve developed a much better way of communicating everything from outages to issues. We’ve streamlined our work processes, simplified user tasks, and created a better working environment where information is immediately available to all of our users, all the time. In a sentence, Cityworks has gone far beyond meeting the airport’s needs, providing more than what we ever thought was possible—something I’m sure would make life easier at any airport.”

GMIA is currently gearing up to launch Cityworks Server PLL (Permitting, Licensing, Land) to their enterprise system, replacing inefficient legacy applications. General Mitchell International Airport was recently featured in AAAE’s Airport Magazine, Aug/Sep2012 and in Cityworks InPrint, Spring 2012. Read the articles online at Airport Magazine, here on Cityworks.com, and see it in action on Cityworks TV.

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