Cityworks User Group Mobilizes Utilities Staff at City of Sanford, Florida

The City of Sanford, Florida, began using Cityworks in October 2011 in a small pilot project for the public utilities department. That little project took off in a big way following a regional Cityworks User Group meeting in southern Florida. With the help of Azteca Systems’ Client Relations team working together with city staff, Cityworks was deployed precisely where it needed to be—in the hands of its field staff.

“They’re up and running, and using it in the field,” reported Nick Orwin, Account Manager, Client Relations. “It’s so exciting to be there with our customers and with just a little assistance, help folks like those at Sanford affect some simple changes that produce fast and visible results. Our goal is very simple—help our clients make the most of their Cityworks.”
Sanford is utilizing Cityworks to manage their public utilities, performing inspections in the field with Cityworks on laptop computers equipped with 4G wireless networking technology to receive, track, and respond to work orders in the system. The project was piloted under the department’s Water Conservation Grant Program and initially aimed at managing work orders related to water conservation, such as meter leaks and re-reads.

“The Cityworks User Group meetings are all about things like this,” says Wayne Hill, Vice President, Client Relations. “It’s no secret everyone is busy with their day-to-day responsibilities, with fewer resources and increasing demands. We also know that the true value of Cityworks is measured by the success of our clients. Our goal is therefore quite simple: ensure you get the most from your Cityworks solution!“

Sanford quickly saw results with Cityworks helping management track work activities and associated costs. Future plans call for adding in the remaining utility-related work orders, expanding to include the public works and public safety departments, and ultimately into all other departments needing a solution.

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