The City of Butler is located in rural northeast Indiana with a population of about 2,700. Butler’s focus is on daily recurring maintenance and what it costs the city—this applies to every asset, from water and wastewater infrastructure to computers and servers. The information pulled from Cityworks allows the city to make decisions on how to handle daily maintenance activities. For example, using work order information and costs from Cityworks, they were able to calculate the overall cost of snow removal. Based off the review, the city was able to easily determine that it was more cost effective to have the city crew plow certain areas rather than hire contractors to handle the services. Furthermore, by allowing city officials to review annual maintenance expenditures, Cityworks facilitates better annual budget planning.
“We are a small city surrounded by farmland,” said Jim Otis, GIS/IT Coordinator. “Communities around us are incredulous when they learn we’re using GIS or computerized maintenance management. One of the foremost reasons a city our size can do something like this is because we have forward-thinking leadership that is supportive of using this type of technology for asset management.”
Regarding the daily use of Cityworks, Otis said, “Pretty much anything the guys do, they create work orders for in Cityworks. This allows us to then pull reports, which tell us the cost for all infrastructure and activities.”
The use of Cityworks in Butler also goes beyond the main office. Over time, the city’s mobile usage has moved from DataPump to VPN and remote desktop access via air cards, and now to Cityworks Server with Verizon air cards. Future plans include moving to tablet devices and Cityworks Mobile.
“Our leadership is still learning how to best utilize the information Cityworks and our GIS provide,” Otis said. “But we are making progress—and definitely seeing benefits from Cityworks.”