Several factors led to the implementation of the new system. Existing utility billing software systems were antiquated and could neither keep pace nor interact with the city’s more modern business systems. Additionally, there was an overall lack of a city-wide work order/asset management capability. To deal with these factors, Auburn required a reliable system to handle all city work order/asset management needs.
With the successful implementation of Cityworks, the City of Auburn is able to maintain water assets through an integrated system of work order management, preventative maintenance, inventory control, and utility billing—while reducing strain on city staff. Through the integration of Cityworks and Tyler Technology’s Eden software (through API and web services), the city has streamlined workflows between utility billing and work order management. The city went live with this solution in February 2013.
“The City of Auburn is excited about the new capabilities gained through this implementation. It addresses the city’s mission of providing quality, responsible, services to its citizens. Through integration of Cityworks and Tyler Technology Eden Utility Billing, our employees have seamless access to critical information in the office and in the field, thereby facilitating the delivery of quality service to our water customers. Furthermore this solution leads the way for the adoption of an enterprise asset maintenance management system in the City of Auburn.”—Christopher Graff—City of Auburn GIS manager.
By Jennifer Brooks, Marketing Coordinator, Timmons Group