Pleasant Prairie covers a thirty-six square mile area in the southeast corner of Wisconsin, and Cityworks has been a good fit for their public works crew of twenty-five full-time employees who manage over ten thousand assets. Over the course of a few months, public works supervisors, along with IT personnel, developed a workflow that covers Pleasant Prairie’s needs.
“Cityworks is user friendly, and its integration with ArcGIS puts a wealth of information in the hands of the crews in the field,” states Tom Hupp, manager of technical support at Pleasant Prairie. “The workflow that has been created is very similar to the way it was done on paper before, which allowed for an easier transition for our supervisors and employees. The work order completion time was cut in half in as little as two weeks after the initial training. Adapting a Cityworks workflow was the key to a successful implementation.”
Pleasant Prairie’s Public Works Department foremen use laptops connected to large screen televisions to distribute work assignments to the crews in morning meetings. To access Cityworks in the field, the crews use portable tablets equipped with cell cards for accessing the Internet and built-in cameras for attaching pictures to work orders. Assigning work orders to crews gives administrators the flexibility to delegate work orders to multiple employees and manage crews. A mixture of custom observations, service requests, and inspections are used within the work orders to track needed information.
“The customizable nature of Cityworks workflows provides users with powerful tools to adapt the software to their specific needs,” states Brian Haslam, president and CEO of Cityworks. “The example of Pleasant Prairie cutting its work order completion time in half, and very quickly at that, is a reiteration of what we repeatedly see at Cityworks user sites: improved work turnaround time and gained efficiencies. As we discuss Cityworks capabilities, let’s not forget the invaluable role GIS plays in making Cityworks the dynamic, superior solution that it is.”