Fayetteville’s Innovative Solution for Users

The City of Fayetteville provides services to over 200,000 residents throughout the area. Located in the southern region of the state, the city of Fayetteville neighbors the renowned Fort Bragg US Army Base. With a growing community, the City required their current GIS system to be upgraded to a more robust Enterprise GIS system. The City began implementing Azteca Systems’ Cityworks Server AMS (Asset Management System) and Cityworks Server PLL (Permits, Licensing, and Land) for an integrated asset management, permitting, building inspection, and code enforcement platform. The multi-phased implementation was conducted by Timmons Group, a Cityworks Platinum Partner, and included deployment of Cityworks Server 2014, which is integrated with Esri ArcGIS and SeeClickFix citizen service request portal.

Several factors led to the implementation of the new solution. Most importantly, the City needed a software solution with a higher rate of mobility, reliability, and customer service. The existing system’s workflows had become extremely cumbersome over the years, and with a growing community, changing to Cityworks was a vital necessity. Additionally, there was an overall lack of a city-wide work order/asset management capability. To deal with these factors, the City required a reliable system to handle all permitting, work order, and asset management needs.

With the successful implementation of Cityworks, the City of Fayetteville will be able to more precisely manage their permits, inspections, and code enforcement violations through Cityworks Server PLL and the development of over 168 cases and 50 reports. The City, leveraging Cityworks Server AMS, will better manage waste management assets through an integrated system of work order management, preventative maintenance, inventory control, and review processes, while improving efficiencies for city staff.

Ted Voorhees, Fayetteville city manager, speaks of partnering with Timmons Group as an opportunity for “improved customer service and increased transparency and accountability.” Voorhees also states that working with them “allows the permitting and inspections divisions of the City to be more responsive to the development of the community and the 433-1FAY Call Center will be able to receive the tools that they need to improve services.”

By Gayatri Mohan, PublicStuff