The implementation of this solution went live with the core Cityworks software in July 2014. Since then, Woolpert has steadily supplied the AAD team with product enhancements and integrations to the existing software, such as Oracle Financials and Gentrack’s Velocity billing solution. These have improved AAD operational management and efficiency within the utility’s electrical division. This project enables AAD to route and track work assignments more easily by automatically converting customer calls into actionable work for the maintenance and operations staff.
Woolpert assembled a team of six full-time employees dedicated to delivering this business-critical solution. For nearly nine months, working in both Australia and Denver, Colorado, this team met challenging deadlines that enabled AAD to conduct improved customer service at a lower cost.
“With the client 30 hours away by plane, we worked both onsite during Australian business hours and domestically on opposite schedules,” said Dave Feuer, Woolpert’s director of information technology and management consulting. “We were essentially working in shifts, each group furthering the project while another group slept.” Feuer said the pace of the project was equal to working 16 to 20 hours per day. “For about nine months, it was all hands on deck,” he said. “We took the system live as we were still developing some interfaces and continuing to roll out integrations and other system enhancements.” Woolpert, a national architecture, engineering, and geospatial firm, is among the domestic leaders in Institute of Asset Management (IAM) certification, with 13 certified professionals. “In Australia, as in Europe, the IAM standards are very highly regarded, but most U.S. companies have been late to that party,” said Feuer, who is IAM certified. “We were pleased that AAD came to America to get support with its overall asset management program, knowing we adhere to these elevated international standards.”
The bulk of the work on this project is complete, but Woolpert continues to support AAD by evaluating ideas on their issue log, scoping and developing system enhancements, and delivering the advanced functionality the AAD-user community needs to meet its operating requirements.
By Jill Kelley, Writer | Marketing Communications, Woolpert