Client News

All Systems Go

All Systems Go

via Stormwater Solutions

In 2007, the Washington State Department of Ecology published the National Pollutant Discharge Elimination System (NPDES) permit requirements for municipalities. The purpose of the permit is to mitigate the impact of water pollution by regulating and managing point sources that discharge pollutants into public waters.

Homegrown Approach

Located 11 miles south of Seattle, the city of Burien has a population of about 45,000. The city’s Public Works Department (PWD) is responsible for the maintenance and operation of ...

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Sustaining Community via GIS

Sustaining Community via GIS

Coon Rapids, Minn., is 20 minutes north of Minneapolis and has 61,000 residents. The city is using GIS to help track and maintain vacant properties created by the foreclosure crisis. The city has had between 450 and 600 foreclosed properties per year since 2008. The sudden rise in vacant properties presented a difficult challenge for the city, as water pipes burst, grass went uncut, and increased efficiency was needed to organize repair work. GIS helps the city preserve vacant properties ...

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King County GIS Delivers Significant Return on Investment

King County GIS Delivers Significant Return on Investment

Twenty years ago, geographic information services were in the proposal and planning stage in King County, Washington. Today King County’s geographic information system (GIS) includes integrated spatial databases, mapping and analysis software, information technology, and professional GIS staff. King County’s GIS was developed to meet the business needs of county users, and it also provides free data and online mapping capability to the public.

In March 2012 a return-on-investment (ROI) report issued by Professor Richard Zerbe and Associates showed that use ...

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Spot Reporters and Cityworks Transform Customer Service

Spot Reporters and Cityworks Transform Customer Service

The City of Grand Rapids, Michigan, has improved operations by integrating a mobile app, powered by Spot Reporters, with the City’s asset management system from Cityworks. Using the smartphone-enabled framework from Connected Bits, GRCity311 has increased levels of customer service and agency responsiveness for critical needs such as snow plowing.

Since 2005, Cityworks has been managing infrastructure and other assets throughout Grand Rapids. In 2010, the City chose to develop a citizen engagement tool to facilitate interaction between citizens and government ...

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SeeClickFix Has National 311 Potential

SeeClickFix Has National 311 Potential

In fall 2007, New Haven, Conn., resident Ben Berkowitz wasn’t satisfied. Berkowitz saw problems in his neighborhood, but he was frustrated with the customer service experience when he contacted the city. “There was graffiti on my neighbor’s building,” he said. “I tried calling City Hall and left a bunch of voicemails, and I realized there was no centralized customer service system.”

As a result of this experience, Berkowitz launched SeeClickFix, a Web-based tool citizens use to report complaints. It became the ...

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Cityworks Makes Permitting a Breeze at the City of Eagan MN

Cityworks Makes Permitting a Breeze at the City of Eagan MN

With Cityworks Server PLL, managing Inflow and Infiltration compliance at the City of Eagan, Minnesota, has never been easier. Faster response times and more accurate information define the City’s success in the view of its constituents, while delivering significant cost savings and productivity enhancements to the City.

Deployed in February 2011, Eagan is using Cityworks Server PLL (Permitting, Licensing, and Land) to track Inflow and Infiltration (I&I) issues, helping keep staff informed and records straight. PLL provides the City a defined ...

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City of Surrey Maintains Infrastructure with Mobile GIS

City of Surrey Maintains Infrastructure with Mobile GIS
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POWER Engineers Delivers GOLongBeach Smartphone for Cityworks to Long Beach, CA

POWER Engineers Delivers GOLongBeach Smartphone for Cityworks to Long Beach, CA

(via Power Engineers)

The City of Long Beach began using the GOLongBeach website and smartphone application in October 2010 for citizen service requests and soon after selected POWER Engineers (POWER), an Azteca Systems’ Platinum Business Partner, to make the connection with Cityworks. POWER, a global consulting engineering firm specializing in integrated GIS and asset management enterprise solutions, had partnered with the City of Long Beach Department of Public Works on an earlier Cityworks implementation in support of its ...

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Cityworks Supports GIS Education through Caching Our World

Cityworks Supports GIS Education through Caching Our World

Cityworks recently contributed to Caching Our World, an Ohio-based non-profit organization that promotes educating school-aged children about GIS and geography.  Caching Our World is currently fundraising for a non-profit ArcGIS Server license to bring educational workshops into more classrooms throughout Ohio with the help of Caching Our World organizers, volunteers and other GIS Professionals.

Founded by Rose Haverkos of the City of Hamilton (Cityworks user site), Caching Our World’s mission poses the question to children, “Where are you?” by introducing them ...

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Fort Collins, Colorado, Manages Fleet with Cityworks and CompassCom AVL

Fort Collins, Colorado, Manages Fleet with Cityworks and CompassCom AVL

Automatic Vehicle Location (AVL) for fleet management is a smart addition to an asset management portfolio, and today’s technology makes it extremely cost effective and justifiable.  AVL allows agencies to track and manage vehicles resulting in better performance and lower overall fleet costs.

By creating better, more efficient routes, AVL saves fuel, time, and vehicle wear.  It provides credible and measurable cost savings.  Better managed, maintenance is able to provide more accurate mileage and driving pattern data.  Optimizing payload and routes ...

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