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Ten Signs You’re Not Running Cityworks Server AMS/PLL 2010.x Anymore

Ten Signs You’re Not Running Cityworks Server AMS/PLL 2010.x Anymore

There are some key differences and new concepts introduced with Cityworks Server AMS/PLL 2011. A fundamental understanding of how things have changed and what is new is always good to know.  To view this information in greater detail, find the white paper at www.MyCityworks.com.

1. What is a clientaccesspolicy.xml? The clientaccesspolicy.xml file controls access to sites using Silverlight on the server where they reside. Provided as part of the Cityworks Server AMS/PLL 2011 install download, the file needs to be copied ...

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17
JAN
0

Categories: Corporate News, Support News

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MyCityworks.com

MyCityworks.com

Cityworks 2010.1 SP2 is now available for download on MyCityworks.com. This release includes updates to Server AMS/PLL, Web Services (APIs), Desktop, and Anywhere. We recommend all Server AMS, PLL, Web Services, Desktop, and Anywhere customers download 2010.1 SP2 at their earliest convenience in order to ensure the highest quality experience when working with Cityworks software.

Cityworks 2010.1 SP2 is certified for use with ArcGIS 9.3.1 SP1 only. For those needing support for ArcGIS 10, Cityworks 2011 (and soon to be released ...

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17
JAN
0

Categories: Corporate News, Support News

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Maintaining Support Availability for Customers

Maintaining Support Availability for Customers

In the last InPrint, I discussed some of the efforts made by businesses that are known for quality customer service.  One of those we have adopted is to hire courteous, conscientious, and hard-working individuals who communicate well with others and have a good understanding of both GIS and Cityworks. Our Customer Service Representatives (CSRs) are available to answer questions and help find resolutions to your issues.
As the number of Cityworks clients grows, our call count also increases. The increase ...

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17
JAN
0

Categories: Corporate News, Support News

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First Annual Cityworks Reporting Competition

First Annual Cityworks Reporting Competition

One of the most effective ways to extract your valuable Cityworks data is utilizing a reporting engine like Crystal Reports or SQL Server Reporting Services (SSRS).  Many Cityworks clients have Crystal or SSRS gurus on staff.   To encourage these valuable skills and reward these hardworking individuals, we developed a fun event for clients and business partners to participate in.

This year Cityworks sponsored the first of what will be an annual report writing competition at the Cityworks User Conference in May.  ...

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10
AUG
0

Categories: Client News, Support News, Training News

MyCityworks.com

MyCityworks.com

Cityworks 2011 User Conference

MyCityworks has a webpage dedicated to the Cityworks 2011 User Conference. Log in to MyCityworks.com and navigate to the Resource & Download Center > User Conferences > 2011.

Similar to the 2010 User Conference site, the workshop reference guide allows you to hover over the workshop title to see a description of the session. New for 2011! We recorded the audio portion of every presentation and then added the audio recording to the PowerPoint presentations. The final product ...

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10
AUG
0

Categories: Support News

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Positive Customer Experience

Positive Customer Experience

I routinely read articles on customer support methods to identify ways to improve our technical support. I recently read one reporting on the top 10 companies known for customer service. Most of these are familiar names in conversations about quality service: Nordstrom, Southwest Airlines, FedEx, and UPS. Some of the key policies that place them in the top ten are keeping their websites simple and easy to navigate, compensating employees well, supplying the necessary tools enabling employees to provide an ...

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10
AUG
0

Categories: Support News

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Cityworks 2010.1 and 2011: What You Need to Know

Cityworks 2010.1 and 2011: What You Need to Know

What a great user conference! Many thanks to all of you that attended. I hope you found it beneficial and informative, but most of all, I hope you had a good time. We’re already looking forward to next year.

Those of you who attended the plenary session at this year’s conference will recall that I spent some time talking about Cityworks 2010.1 and 2011. I’d like to summarize in this article because we know there are important decisions that have to ...

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10
AUG
0

Categories: Corporate News, Development News, Product News, Support News

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Windows 7 Ruggedized Solutions

Windows 7 Ruggedized Solutions

Cityworks has been researching various Windows 7 tablets. Last March, we entered into an agreement with a company called Motion Computing, allowing us access to their ruggedized solutions to test Cityworks Server. As many of you know, I demonstrated their F5V tablet at our conference and discussed several of their other tablets and options.

Cost for “going ruggedized” can be pricey; therefore, we are looking into other Windows 7 tablet solutions, such as the ASUS EEE Slate and the Tangent Tycoon. ...

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1
AUG
0

Categories: Corporate News, Product News, Support News

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Digital Documentation

Digital Documentation

With the release of Cityworks 2010, and in the spirit of Azteca’s commitment to going green, Cityworks documentation has now gone digital. All product documentation is now packaged with the software, whereas it had previously only been available on MyCityworks.com.

The documentation for Cityworks Server is embedded in the Server build and accessed from the title bar. To access the documentation for Cityworks Desktop and Anywhere, click on the Start menu, navigate to All Programs and then Cityworks. Click on Cityworks ...

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16
NOV
0

Categories: Corporate News, Support News

Customer Support – Exceeding Expectations

Customer Support – Exceeding Expectations

A few weeks ago, we received an email from one of our clients expressing their satisfaction with the support they had received.  They compared their experience with their Cityworks Customer Support representative to other companies explaining how great he was at explaining and working through their concerns.  The email stated, “I don’t think I have ever written any other company about their support staff but I felt I needed to because I felt that I learned more and also was ...

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16
NOV
0

Categories: Corporate News, Support News