Cityworks News

All Systems Go

All Systems Go

via Stormwater Solutions

In 2007, the Washington State Department of Ecology published the National Pollutant Discharge Elimination System (NPDES) permit requirements for municipalities. The purpose of the permit is to mitigate the impact of water pollution by regulating and managing point sources that discharge pollutants into public waters.

Homegrown Approach

Located 11 miles south of Seattle, the city of Burien has a population of about 45,000. The city’s Public Works Department (PWD) is responsible for the maintenance and operation of ...

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Recent Appointments of Several Key Executive Staff

Azteca Systems Inc., the leading provider of GIS-centric management solutions, announced today the recent appointments of several key executive staff.  Co-founder Carl Horton, PhD was named Chief Technical Officer and Brent Haslam was named Chief Operating Officer.  In addition, George Mastakas, Wayne Hill, Steve Thomas and Tom Palizzi were each appointed vice president while Brent Wilsonwas appointed executive director. These officers, along with the President/Chief Executive Officer and Chief Financial Officer make up Azteca Systems Inc. executive management team.

The primary ...

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New Regional Sales Manager

We announced today the recent appointment of a new Regional Sales Manager, enhancing the company’s ability to service customers throughout the United States and internationally.  Joe Pilimai joined the company’s Sales and Marketing in March 2012. Mr. Pilimai brings a wealth of sales experience across multiple fields and industries.  From start-up companies to multi-billion dollar organizations, Pilimai maintained strong customer relationships and the breadth of knowledge.  Most recently, he was part of Infor Global Solutions’ North American sales team responsible ...

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Call for 2012 Cityworks Reporting Competition Entries

Call for 2012 Cityworks Reporting Competition Entries

Don’t miss your opportunity to show off your Crystal, SSRS, or other reporting skills in this year’s Annual Cityworks Reporting Competition

Competition Details

As part of the Cityworks UC12 we invite all users – whether attending the conference or not – to compete in our Annual Reporting Competition.  Show off your report writing skills to Cityworks users around the world, represent your organization, win spectacular prizes and have some fun with reports. Enter your most visually pleasing, unique or best overall ...
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The ArcGIS for Water Utilities Approach to Meeting Water Utility GIS Needs

The ArcGIS for Water Utilities Approach to Meeting Water Utility GIS Needs

ArcGIS for Water Utilities is an evolutionary step in how Esri’s GIS technology can be deployed at water utilities.  Over the last year we’ve had many conversations about how ArcGIS for Water Utilities enables water, sewer and stormwater utilities to take a better approach to meeting their GIS needs.  We’ve found one of the most effective ways to communicate the “ArcGIS for Water Utilities Approach” is to compare it with two other approaches to meeting water utility ...

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Sustaining Community via GIS

Sustaining Community via GIS

Coon Rapids, Minn., is 20 minutes north of Minneapolis and has 61,000 residents. The city is using GIS to help track and maintain vacant properties created by the foreclosure crisis. The city has had between 450 and 600 foreclosed properties per year since 2008. The sudden rise in vacant properties presented a difficult challenge for the city, as water pipes burst, grass went uncut, and increased efficiency was needed to organize repair work. GIS helps the city preserve vacant properties ...

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King County GIS Delivers Significant Return on Investment

King County GIS Delivers Significant Return on Investment

Twenty years ago, geographic information services were in the proposal and planning stage in King County, Washington. Today King County’s geographic information system (GIS) includes integrated spatial databases, mapping and analysis software, information technology, and professional GIS staff. King County’s GIS was developed to meet the business needs of county users, and it also provides free data and online mapping capability to the public.

In March 2012 a return-on-investment (ROI) report issued by Professor Richard Zerbe and Associates showed that use ...

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Spot Reporters and Cityworks Transform Customer Service

Spot Reporters and Cityworks Transform Customer Service

The City of Grand Rapids, Michigan, has improved operations by integrating a mobile app, powered by Spot Reporters, with the City’s asset management system from Cityworks. Using the smartphone-enabled framework from Connected Bits, GRCity311 has increased levels of customer service and agency responsiveness for critical needs such as snow plowing.

Since 2005, Cityworks has been managing infrastructure and other assets throughout Grand Rapids. In 2010, the City chose to develop a citizen engagement tool to facilitate interaction between citizens and government ...

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SeeClickFix Has National 311 Potential

SeeClickFix Has National 311 Potential

In fall 2007, New Haven, Conn., resident Ben Berkowitz wasn’t satisfied. Berkowitz saw problems in his neighborhood, but he was frustrated with the customer service experience when he contacted the city. “There was graffiti on my neighbor’s building,” he said. “I tried calling City Hall and left a bunch of voicemails, and I realized there was no centralized customer service system.”

As a result of this experience, Berkowitz launched SeeClickFix, a Web-based tool citizens use to report complaints. It became the ...

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Cityworks Makes Permitting a Breeze at the City of Eagan MN

Cityworks Makes Permitting a Breeze at the City of Eagan MN

With Cityworks Server PLL, managing Inflow and Infiltration compliance at the City of Eagan, Minnesota, has never been easier. Faster response times and more accurate information define the City’s success in the view of its constituents, while delivering significant cost savings and productivity enhancements to the City.

Deployed in February 2011, Eagan is using Cityworks Server PLL (Permitting, Licensing, and Land) to track Inflow and Infiltration (I&I) issues, helping keep staff informed and records straight. PLL provides the City a defined ...

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