2015 Preconference training courses will be held on the main floor of the Salt Lake City Marriott City Center hotel. This is also the host hotel for the Cityworks User Conference and is across the street from the Salt Palace Convention Center.

Check-in
Sunday, May 17, 2015 from 5:00 – 7:00 p.m., Cottonwood Room of the Marriott hotel.
Monday, May 18, and Tuesday May, 19, 7:30 a.m. in the Cottonwood Room of the Marriott hotel.
You will also be able to check-in for the User Conference and pick up your materials and name tag to wear to preconference training.

Other Information
Training will begin each day at 8:30 a.m. and end at 4:30 p.m. with a one-hour lunch break. Lunch is not included in the cost of each training course.

All training documents and materials, use of a computer and cloud server environment during training, and a certificate of completion are included in the cost of each training course.

Training attendees will receive an email a few weeks before the User Conference with the final details related to the preconference training courses for which they are registered.

Pricing for Preconference Training*
$1,100.00 for each day
$2,200.00 for both days

*Early bird incentive– Register by March 31, 2015 and receive a $100 regional training credit for each day registered ($200 maximum) to be applied towards any regional training at one of our 3 training locations– Salt Lake, Dallas, or Milwaukee.  Expires December 31, 2015.

  • Programming Cityworks 2014 APIs – Two Days

    Presenters: John Buckland and Steven Bills
    Monday, May 18, 2015 and Tuesday, May 19, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 20
    $2200.00 per attendee

    Description
    This mid- to advanced- level training will cover Cityworks Application Program Interface (API) implementation for Cityworks Server AMS. On the first day, attendees will be exposed to a variety of different topics, including how to increase API functionality through the Cityworks platform, available resources utilizing the Cityworks API, and multiple ways to interact with the API.

    The second day will consist of a hands-on lab designed to fully integrate Cityworks APIs to the specific needs of the attendees. Multiple Cityworks developers will be on site to work with the attendees during the second day of the training.

    It is recommended that all attendees bring their own programming environment to work on during the training (either on their own laptop or a cloud environment that can be accessed on the provided laptops). If this is not an option, an Amazon cloud server and laptop computer will be provided for each attendee to work on.

    This course is designed for business partner and client developers. It does not offer an in- depth explanation of how to program using your own environment, but rather utilizes examples of how to access the Cityworks APIs using your own custom development environment.

    Time will be set aside near the end of the second day for attendees to showcase what they learned and applied during the training to the other attendees involved in this training.

    Training topics include:
    First Day
    Learn Cityworks API organization and structure
    Use available resources and services utilizing the Cityworks API
    Learn API integration using the Software Developer Kit (SDK)
    Direct API integration without using the SDK
    Build a custom app utilizing the API

    Second Day
    Developer implementation of the Cityworks API
    Live, hands-on lab day dedicated to application of the content learned from the first day
    Attendee showcase of apps created during this training

    Who Should Attend
    Cityworks business partners and client developers who have programming experience and a desire to further their knowledge of Cityworks API integration.

    Prerequisites
    Attendees should have a reasonably solid technical understanding and a working knowledge of Server AMS/PLL from an implementation and administration standpoint. Previous experience using APIs would be beneficial, but is not absolutely necessary. It is recommended that only users with a programming/software development background attend this training.

    Software Utilized in this Course
    Server AMS/PLL 2014
    Server AMS/PLL 2014 APIs
    Microsoft Visual Studio 2012

  • Cityworks Storeroom 2014 Configuration and Administration

    Presenters: Conor Fishback and Brad Johnson
    Monday, May 18, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 40
    $1100.00 per attendee

    Description
    This training course focuses on working with materials using Cityworks Storeroom. Attendees will learn what is necessary to develop a parts storeroom to track material for costs, availability, stock-on-hand, specific location in storeroom, primary suppliers, audits, etc. Costing analysis for work orders via LIFO/FIFO, weighted average, and other cost values will be discussed. Attendees will come to understand how to create and track different storeroom suppliers and the materials they provide. Once Storeroom has been configured and populated, the training will focus on interacting with Storeroom and examining all of the functionality this product has to offer.

    Time will also be spent on running reports on material usage, availability, and transaction history. Additionally, simple XML functions to change the Storeroom interface, such as hiding a data field or renaming a label on an icon, will be presented. Attendees will become aware of some of the Storeroom-specific database tables, which could impact reporting on topics such as material usage, quantity deficits, and current price points. Finally, attendees will also be exposed to running Storeroom in Cityworks Field.

    Training topics:
    How to define storerooms and assign security to each of them.
    Perform Storeroom transactions, such as issue, receive, transfer, and requisitions.
    Understand how to build and maintain an inventory of materials.
    Learn how to manage multiple storeroom locations.
    Observe how to transfer materials from one storeroom to another.
    Find out how to run searches against transactions performed in Storeroom and funnel that information into the inbox in Cityworks Server AMS.
    Explore basic XML customization used to change the Storeroom interface.
    Work with Storeroom-specific database tables as they relate to reporting.
    Work with Storeroom out in the field using Cityworks Field.

    Who Should Attend
    Cityworks users who do not currently use Storeroom, but want to become aware of the functionality it has to offer.
    Cityworks users who are in charge of tracking, purchasing, housing, and maintaining materials for their organizations.
    Existing Storeroom users who have not interacted with the new, web-based interface included in Cityworks 2014.

    Software Utilized in this Course
    Storeroom
    Server AMS
    Cityworks Field

  • Introduction to Cityworks Server AMS 2014 Core Functionality

    Presenters: John Jarnagin
    Monday, May 18, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 40
    $1100.00 per attendee

    Description
    This training course covers topics related to Cityworks Server AMS from an end-user perspective. Attendees will gain a firm understanding of Server AMS related to the inbox; interacting with the map; learning the reactive workflow as it relates to service requests; overall service request capabilities (creation, geolocating an address, adding caller information, searching service requests); the workflow related to work orders; creating a basic work order (adding labor, material, and equipment); setting up cyclical work orders; and associating service requests and works orders. Additionally, attendees will learn the differences between standard and custom inspection functionality, event layers, GIS Search, condition score, maintenance score, and saved searches.

    Training topics:
    Understand how the inbox is the dashboard for Cityworks users and contains key information such as saved searches, graphic and tabular widgets, etc.
    Understand all the map functionality, such as locating a caller on the map, creating attached work orders, and condition/maintenance scores, etc.
    Understand the reactive workflow related to service requests, which includes service request creation, geocode and locate a caller’s address on the map, adding multiple callers, moving calls from one request to another, searching service requests, etc.
    Work with event layers and understanding what is required to display them on the map.
    Understand the preventive workflow associated with work orders and cyclical work activities, which includes building a work order and adding labor, material, equipment, comments, details, attachments, etc.
    Understand the difference between attached and unattached work orders.
    Review how to create child work orders from a parent work order.
    Learn how work orders and service requests can be linked together to carry over related information and be closed out in one step.
    Interact with both standard and custom inspections, and learn the differences between them and the parameters involved to create and maintain them.

    Who Should Attend
    New and existing Server AMS administrators, managers, and users who want to understand overall end-user functionality and best practices when working with Server AMS 2014.

  • Introduction to Cityworks Analytics 2014 and Crystal Reports for Cityworks Server AMS and PLL 2014

    Presenters: Ashley Guthrie and Reed Hayes
    Monday, May 18, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 30
    $1100.00 per attendee

    Description
    Attendees will become familiar with Cityworks Analytics, which is used to display historical asset maintenance information (service requests and work orders) in a detailed, graphic, and tabular format based upon user-defined parameters. Attendees will learn how to define performance thresholds known as Key Performance Indicators (KPIs) to analyze performance, observe trends, explore outliers, and derive averages.

    Additionally, attendees will be exposed to another method of displaying historical asset maintenance data by producing concise summary reports using Crystal Reports. Attendees will be exposed to the Cityworks table structure, table relationships, and basic Crystal Reports functionality.

    Training topics:
    Set and monitor KPIs within Cityworks Analytics to measure organizational efficiency.
    Refresh the database connection to display the most current data in Cityworks Analytics.
    Manipulate charts and define other parameters in order to display the exact data you want to measure and compare.
    Create your own custom charts and tables in Cityworks Analytics.
    Learn Crystal Reports basics, including toolbars and basic functionality.
    Build simple Crystal reports using the Standard Report Wizard tool.
    Build a Crystal Report utilizing two Cityworks tables.
    Add charts to reports.
    Learn the many ways to apply the functionality of these products within your organization.

    Who Should Attend
    Cityworks users or managers who need to measure and monitor work-related performance data or generate reports to track work activities.
    Cityworks users who deal with quantifying large amounts of data to display and analyze.
    Cityworks users who want to understand the benefits of how Cityworks Analytics can display data graphically using charts and graphs, as well as supporting tabular data.
    Beginning Crystal Reports users with little to no experience who want to increase their working knowledge of reporting.

    Software Utilized in this Course
    Cityworks Analytics 2014
    Crystal Reports 2013
    Microsoft Excel
    Microsoft PowerPivot
    SQL Server 2012
    Server 2014

  • Advanced Crystal Reports for Cityworks Server AMS and PLL 2014

    Presenters: Ashley Guthrie and Reed Hayes
    Tuesday, May 19, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 30
    $1100.00 per attendee

    Description
    Attendees will become familiar with the Cityworks table structure, table relationships, and the advanced operation of Crystal Reports as it relates to generating reports and graphs against Cityworks asset management data. Attendees will also work with Crystal Reports as it applies to Cityworks Server AMS and PLL 2014.

    Training topics:
    Understand the Cityworks data models and how tables and fields are related.
    Learn which tables and fields to include in a report based upon the desired outcome.
    Build eight Crystal Reports, each building upon one another in complexity throughout the training:
    Single table report
    Multi table report
    Sub reports
    Formulas
    Conditional formatting
    Joins/relates
    Parameters
    Defining a report using Cityworks database diagrams
    Work with Crystal Reports in Server AMS 2014, including how to add a Crystal Report to Server AMS/PLL and how to interact with that same report inside Server AMS/PLL.

    Who Should Attend
    Users who have a moderate understanding of SAP Crystal Reports and want to increase their reporting knowledge.

    Software Utilized in this Course
    SAP Crystal Reports 2013
    Server AMS 2014

  • Customize Cityworks Server AMS 2014 Using XML

    Presenters: Conor Fishback
    Tuesday, May 19, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 30
    $1100.00 per attendee

    Description
    This beginner- to intermediate- level training covers XML basics for changing the default, graphic user interface (GUI) in Cityworks Server AMS. In addition, attendees will be exposed to several ways to increase functionality, enforce data integrity, and customize workflows by modifying the appropriate XML files and Cascading Style Sheets (CSS) and embedding JavaScript. Course content will begin with basic XML functionality as it pertains to Server AMS, then build upon key concepts and become more complex throughout the duration of the course.

    Best practices and key information about customizing Server AMS will also be presented as attendees work hands-on with XML. Attendees will learn how to find and edit various XML files that pertain to work orders, service requests, Designer, the inbox, and search display fields.
    Training topics:
    Use Cityworks Server Layout Manger
    Understand basic XML organization and structure
    Use page-specific Server AMS XML files
    Customize general items
    Adjust font size and color
    Add unique icons and logos
    Streamline the display by controlling the order and size of panels
    Hide, display, and move fields
    Change the labels on fields
    Customize functionality
    Control inbox refresh times
    Optimize how data is displayed in search results
    Convert text boxes to drop-down lists on service requests
    Enforce threshold finish dates for data integrity
    Identify viewed work orders
    Enforce data input methods
    Edit the Cityworks Field display
    Customize default settings for multiple pages within Server AMS

    Who Should Attend
    Cityworks administrators who have beginner or intermediate XML experience and a desire to further their knowledge of Server AMS customization.
    Cityworks users who want to understand the capabilities, functionality, and possible application of future XML customization.

    Software Utilized in this Course
    Server AMS 2014
    Designer 2014
    XML Editor (Microsoft Visual Studio 2012)

    Prerequisites
    Attendees should have a reasonably solid technical understanding and a working knowledge of Server AMS from an implementation and administration standpoint. Previous experience in XML and website modification would be beneficial, but is not absolutely necessary.

  • Cityworks 2015 in the Field: Comparing Mobile Options

    Presenters: John Jarnagin
    Tuesday, May 19, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 50
    $1100.00 per attendee

    Description
    Attendees will learn efficient workflows for preparing data created in the office to be used in the field using the Cityworks field and mobile options. A detailed comparison of each Cityworks mobile and field product will be presented. Attendees will learn how to create relevant saved searches to add to the inbox. Attendees will also examine the cause and effect of creating and editing new work orders and inspections in the field, as well as the impact that has on how data is displayed in the office and vice versa.

    This course also covers the requirements for each mobile and field option to work efficiently, including network connectivity requirements, base map options, best practices for recommended versions of web browsers, ArcGIS Online interaction, etc. Attendees will work through very detailed, hands-on scenarios on iOS and Android mobile devices to see how data on is impacted on different mobile devices when defining and configuring data in the office.

    Training topics:
    Work through specific workflows starting with setting up data in the office to be edited in the field.
    Learn how Cityworks mobile and field software versions run on mobile devices and smartphones as it relates to display, work efficiency, etc.
    Examine network connectivity requirements and other requirements of each mobile and field version.
    Work with different maps both in online and offline situations.
    Understand browser specifications for each mobile and field option.
    Find out configuration requirements that must be performed prior to working with the mobile and field options.
    Discover best practices when working with data both in the office and in the field.

    A few iOS and Android mobile devices will be available for attendees during the hands-on portion of the training.

    Who Should Attend
    Cityworks administrators who are considering working with Cityworks mobile and field products.
    Cityworks administrators whose organizations currently use mobile and field products and want to find out best practices and recommendations, including the newest mobile and field functionality in Cityworks 2015.

    Software Utilized in this Course
    Designer
    Server AMS
    Cityworks Online
    Cityworks Field 2015
    Cityworks Mobile web application 2015
    Cityworks Android and iOS 2015 apps

  • Introduction to Cityworks Server PLL 2014 Core Functionality

    Presenters: Justin Hill and Pete Miller
    Tuesday, May 19, 2015
    8:30 a.m.-4:30 p.m.
    Class size limit: 40
    $1100.00 per attendee

    Description
    This course focuses on the creation of a permit, including the data entry fields, how to close a permit, and creating service requests and work orders from a permit. This course will cover the different case types, such as building permits, business licenses, and code enforcement cases to show a variety of uses. We will be expanding upon each subsequent permit with increased functionality. Updating existing permits from the administration side will also be covered, as well as the necessary Server AMS functions that utilize Server PLL.

    Training topics:
    Configure parcel assets to work with Server PLL and Server AMS together.
    Create work orders from parcels.
    Explore parcel work history and map functionality.
    Create case activity using the map.
    Explore basic map functions useful for Server PLL.
    Use GIS Search to search for parcel assets.
    Use Server PLL saved searches, integrate them into the inbox, and explore Server PLL functions within the inbox.
    Use Crystal Reports for basic Server PLL reporting.

    Who Should Attend
    New and existing Server AMS administrators, as well as users who are considering working with Server PLL and Server AMS together.
    New Server PLL users who want to become familiar with Server PLL topics.
    Existing Server AMS users who have not worked with Server PLL before.

    Software Utilized in this Course
    Server PLL 2014

Training Questions

Print Friendly, PDF & Email