Local governments, whether large or small, have departments that perform hundreds of business functions in providing services to the community. Most of these business functions have location as an aspect of their operation. The effectiveness and efficiency in the delivery of information and services can be improved by taking advantage of GIS. For example, a recent study of a midsized California city identified more than 300 business functions performed by 24 departments that currently or potentially could make use of GIS applications. Furthermore, analysis revealed that in excess of two-thirds of the business functions identified for this city shared common patterns of information processing, analysis, reporting, and management. Evaluations of other local government organizations have also revealed that a similar percentage of their business functions are characterized by these same shared patterns. As a result, local governments are ideal candidates for an EGIS approach. By taking advantage of the services model to deliver the full spectrum of GIS and IT functionality, the business needs of a diverse group of end users can be met.
An enterprise-wide model allows all departments, even those with little or no GIS experience, to share and easily access data, which facilitates better communication, improves data integrity, and enhances productivity. Esri and Cityworks software is the number one choice of local governments worldwide for their enterprise mapping, land management, and asset management needs. Using this enterprise model, local government employees have discovered how to perform traditional tasks more efficiently and to accomplish tasks that were previously impractical or impossible.