Cityworks Desktop is an extension of ArcGIS designed for a wide variety of organizations involved in the maintenance and operations of capital assets and infrastructure. An easy-to-use, GIS-centric work management solution, Cityworks is accessed via a toolbar that can be positioned anywhere on the map view. Maintenance and operations personnel use Cityworks to record and respond to customer concerns, create and track work orders, and conduct inspections and tests on asset features. Because work orders are linked to GIS assets, they can be displayed on the map. Cityworks includes searching and reporting tools, user-level administration, and full integration with the GIS.
Historically, maps have proven important for maintenance and operations. Cityworks Desktop and the ArcGIS interface can be customized to provide the subset of tools best suited to the user, whether it be maintenance field staff or GIS professionals. The result is an easy-to-use, map-based interface with all the power and flexibility of Cityworks optimized for each end user.
A key element of the Cityworks design is its flexibility in asset management. Cityworks utilizes the geodatabase as the asset inventory with no linking, integration, or synchronization required. Work activities are directly connected to specific assets. For users that have a partially developed or no GIS asset inventory, Cityworks supports work orders and service requests using addresses, and even allows assets to be attached as they are defined, so users can record work while developing their asset inventory. Cityworks users can also take advantage of any other extensions offered by Esri as well as other GIS-centric applications.
Cityworks Standalone option is available for users who interact with work orders and services requests on a daily basis, yet do not need a map display. Standalone can be configured to access and edit GIS asset data without the map.