What is Cityworks?
Today managing infrastructure capital assets consists of minimizing the total cost of owning, operating, and maintaining assets at acceptable levels of service. Cityworks is the proven and genuine GIS-centric asset management solution, combined with the power of ArcGIS and its robust asset data management repository, to perform intelligent and cost-effective inspection, monitoring, and condition assessment. Considering the interdependencies of maintenance, operations, asset performance, environmental conditions, life cycle costs, and capital planning prevents the replacement of many perfectly good assets with useful remaining life, which can happens when using only age-based asset replacement recommendations.
GIS is the perfect platform to design and create an integrated GIS-centric public asset management system using spatial relationships as a way to manage, coordinate, and analyze all public assets and work activities.
Cityworks is a cost-effective approach that helps decision makers balance risk of asset failure with its consequence. Organizations can use condition assessment from the maintenance history (clustering, frequency, and costs analysis of unplanned maintenance) and visual inspection (routine maintenance, SCADA interface, etc.) to gain insights regarding the level of asset deterioration to assess likelihood of failure.
Customers, citizens, callers, and other community members can be included in the work management process. Cityworks can track service request information such as contact data, comments, problem location, account data, and prior history through all phases or the work cycle. Automatic emails can be generated at key points, and staff can have easy access to contact information when the need arises.
Code complaints are automatically routed to the appropriate enforcement officers, who then manage these cases and violations, including fee assessments and collection. Any violation is easily tracked are easily tracked; organizations benefit from the resulting safety and visual improvements to their communities and generate a revenue stream.
Technological advances and market forces have aligned to create a computing “technological inflection point,” where “the Cloud will replace the personal computer at the center of users’ digital lives.”
Organizations using Cityworks and Esri ArcGIS are well on the way to developing an effective Enterprise Asset Management (EAM) program. Asset management presupposes and asset registry. In Cityworks, this advanced database structure is inherently location-aware, providing far more power for managing assets than traditional non-location-aware database systems.
Cityworks provides for detailed maintenance management. By incorporating GIS visualization, the user can easily group assets by location, type, age, or other key parameters. These groupings can then be used to create maintenance activities such as preventive work, reactive work, tests, or inspections.
Expense tracking from individual entries on work activities by employees or contractors for labor, material, equipment can be accumulated at a fine-grained level, while project budgeting and summary reporting of expenses can handle more broad-level interests.
Organizations are able to configure their tasks and workflow to manage hundreds of different processes. Map layers can display current projects as they are tied to a parcel, building, etc. Associated documents are attached to a case where all users can view them from their computers, eliminating the need to transfer the documents from one department to another. An integral element with permitting, is the collection of fees and payments.
Many organizations set goals but struggle with measuring their progress. Key Performance Indicators (KPIs) provide a quantifiable means to measure progress, though establishing, monitoring, and understanding the results can be considerably resource intensive. And while many things can be measured, it is most important to focus on those that are essential to attaining identified goals. These KPIs should then be measured frequently, and a clear path to resolve performance shortfalls should be in place.