Permits and Licensing

Cityworks Server PLL (Permits, Licensing, and Land) is a GIS-centric community development and management application that enables agencies to track permits; planning and development activities; engineering processes; business and regulatory licenses; and code enforcement cases from beginning to end. An intuitive workflow engine efficiently tracks applicable tasks from application or request, through reviews; fee collection; inspections; commission meetings, hearings and abatement; license renewal, and more.


PLL enables jurisdictions to take control of their key business processes. While cases are managed in a simple “container,” basic functionality is the same across the board. Yet containers can be configured to manage the different processes specific to each department’s needs. The generic “case” container also provides the flexibility for multiple departments to group together, allowing an organization to fully manage their business.

Custom Templates

PLL’s unique template design allows departments to set up as many templates as they need to manage their specific processes. For example, should a residential building permit require an Inspection Request form, while a Final Subdivision Plat may not, their templates can easily be set up accordingly. Each specific template is assigned only those forms that are relative to that process.


PLL uses fee codes to track and calculate assessments for permits, cases and applications. Fee codes can be defined by the agency and linked directly to a workflow template.

Designed specifically to meet the complex calculations types common to public agencies, Cityworks Server PLL supports flat, incremental, variable, linear, percentage, and minimum fee structures. Permission based override and flagging allows for extenuating circumstances that may arise in a permit and case. Fees and account numbers are stored in the system allowing for fast yet detailed reports. New fee schedules and effective dates can be set to automatically recalculate with no downtime for updating fees.


PLL has a built-in cashiering tool designed to manage financial transactions. Applicants can pay for one or more fee or permit or receive a refund or partial refund in a single transaction, receiving a receipt on the spot. Financial data can be easily queried to illustrate balances due, delinquent fees and related information. Fully audited, PLL enables fast, confident results.

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