Cityworks can be used for an array of purposes within any organization. Scalable from the top down, from city directors to field crew members, Cityworks provides professionals with tools to elevate their work management capabilities. The software’s easy-to-use, intuitive interface makes it an easily-operable program so all professionals, whether technically advanced or new to the field, can quickly learn to use it to augment their workflow.

Below, we discuss the benefits Cityworks provides to a few key roles within an organization.


ROI, Meeting Mandates, Reporting

Cityworks represents an important investment for any organization. Accordingly, it yields solid returns in saving man-hours and placing assets on preventative maintenance programs, saving both time and money. For managing mandated requirements, such as NPDES, CMOM, CWA, and others, Cityworks helps to easily document work performed and reduce the time required to generate the necessary reports. This also helps management understand the projected and actual costs of meeting those requirements. Cityworks also quantifies work performed, helping to identify purchasing patterns and compile the data to support better, more informed budgeting.

Cost Analysis & Negotiation

With Cityworks, departments can easily quantify their needs, whether for personnel or materials. Cityworks also facilitates cost comparisons of work performed by contractors versus city staff, allowing managers to decide whether or not to outsource various tasks. In addition, Cityworks also allows managers to track whether contracted work  is actually being carried out by the contractor or city staff—and how that transfers into negotiation of contract costs in the future. For example, a Cityworks client contracted out trash pickups. The contractor was assigned trash pickups, but the city handled missed pickups. With Cityworks, the city documented that cost over a year and, as a result, negotiated to reduce the cost of the contract the next year.

System Integrations

Cityworks integrates easily with other business systems, increasing efficiency across the board. Integration with SCADA systems allows work order or inspections to be generated automatically, based on alarms; integration with fuel systems allows work orders to be generated automatically, based on usage, to ensure optimized maintenance.


Asset Management, Reporting, Data Mining, KPIs

In geodatabase, Cityworks connects work performed directly to the asset on which it was performed. In doing so, it enables departments to easily identify lingering or recurring issues through the GIS. Cityworks also includes a variety of reporting tools, from the Cityworks Search engine, to sophisticated report templates that pull information from multiple databases. Cityworks Analytics provides the tools for data mining and leveraging KPIs that are largely unavailable in other asset management systems.

Streamlined Permitting Processes

Cityworks Server PLL (Permitting, Licensing, and Land) is built to streamline these processes with online application submittal, plan review, departmental feedback, fee calculations, inspection scheduling, email notifications, bond tracking, GIS updates, and more.

IT Department-Implementation, Web Services

Since Cityworks isn’t modular, it allows one application to be deployed to multiple departments—which means IT personnel don’t have to manage multiple systems. This also means Cityworks provides a single interface for users to work with, simplifying the training process as new employees come into the system. In addition, Cityworks provides a large number of web services that ease integration from a variety of touch points (i.e. financial systems, CRMs, SCADA, fuel systems, etc.)

GIS Capabilities, Customizable

Cityworks’ seamless integration with GIS gives it unique GIS capabilities other systems do not possess. Its work orders and service requests can be easily customized to the specific needs of an organization, saving IT staff a great deal of time and effort. Because Cityworks only utilizes the GeoDatabase as the asset database, it allows for integration with other applications that are accessing the GeoDatabase as well. One example is hydraulic modeling where the modeling software and Cityworks are both able to access the asset information and share the activities within the Esri framework.  With the expansion into ArcGIS Online, organizations also have the tools to take activity maps generated in Cityworks and share those on websites to inform citizens and residents of upcoming work and service disruptions.

For some organizations the GIS may be used primarily as the source for asset data, but Cityworks can allow it to provide much more than a “map.”  Using a variety of tools within Cityworks such as Event Layers, Heat Map Manager, and the Asset Analytics tools, the map becomes the tool to help identify trends in regions. Also, by exploring the data in the GeoDatabase, organizations can explain the reasons for higher levels of activities and costs in certain areas.

Administrative End-User

Work Management

Cityworks immediately improves maintenance, tracking, and management of the department’s work activities. Duplicate work orders are reduced, saving time for both the administration and the field crew. For example, the City of Ann Arbor, Michigan, began using Cityworks for sidewalk management, moving from an Access database to Cityworks. Using Cityworks, they were able to track work performed in the field, which reduced the number of duplicate service requests and work orders. This consequently saved the city a great deal of time and money.

Ease of Use, Customization

Cityworks’ easy-to-use interface makes it an ideal solution for administrators who want a system they can pick up quickly and use from the get go. The ability to simply add end users as needed makes it an easily expandable solution. The customizable interface allows users to expand its templates and system data on their own. Programming and call back aren’t necessary to make modifications and additions to the Cityworks database.

Field Supervisors and Field Users

Improved Accuracy, Better Planning and Resolution

Cityworks ensures personnel have accurate, up-to-date data, allowing field supervisors to plan their work and dispatch crews to projects with the proper tools and materials suited to the situation.


Cityworks Mobile provides a means for crews to quickly enter the necessary information from the field. This ensures other users have the latest and most accurate information, allowing them to continually access work as it is being created and to keep work moving forward.

GIS Benefits

With Cityworks directly linked to the GIS, departments are able to route crews in response to service requests, such as special pick-ups and pothole repairs. By having the information tracked in the GIS, the crews are better informed of what to expect in the field, and thereby better equipped to do the job.


Improved Customer Service

Cityworks provides improved customer service for its users by providing customers with quick, accurate information and more timely repairs. With Cityworks, call center personnel have more information at their fingertips and are able to easily retrieve information on scheduled work and view comments from the field. They are also able to see what activities are going on near citizens which may cause a disruption of regular services. Cityworks can also provide a seamless web portal where citizens can log service requests, which are then routed directly to the correct department.

Print Friendly, PDF & Email