Cityworks training is offered through several venues. Administration trainings are held in our newly remodeled corporate facility in Salt Lake City, Utah. Remote interactive trainings (RIT) are available via the web as well as regional trainings at client or business partner sites based on demand. Several pre-conference trainings are held prior to our annual Cityworks User Conference. The conference itself offers many courses from Cityworks staff, business partners, and users.
Cityworks training is modular to match the right training with the right users. Most sections are provided in manageable 4-hour blocks of time to focus relevant topics to the type of work each group performs. Class size is typically 1 to 2 students for web trainings in order to maximize interaction. Detailed course manuals and certificates of completion are included with the training.
The current course offerings are listed below:
| End User Courses | Overview |
| Cityworks Server AMS Introduction – Part I | This training course covers topics related to Cityworks Server AMS from an end-user perspective. Attendees will gain a firm understanding of Cityworks Server AMS on these related points: the InBox, interacting with the Map, learning the reactive workflow as it relates to service requests, overall service request capabilities (creation, geolocating an address, adding caller information, searching service requests), etc. |
| Cityworks Server AMS Introduction – Part II | This training course is a continuation of course 501: Cityworks Server AMS Introduction Part I and focuses on Work Orders and Inspections. Content covered in this training includes: the workflow related to work orders, creating a basic work order (adding labor, materials and equipment), setting up cyclical work orders, relating service requests and works orders together, as well as defining inspections. |
| Cityworks Desktop Introduction – Part I | This course is designed to give an overview of Cityworks functionality from an end user’s point of view. Users will learn basic operations within ArcMap, the Cityworks toolbar and functions, along with the creation of Service Requests and Event Layers. |
| Cityworks Desktop Introduction – Part II | This is the continuation of course 201. The focus of this class is on the creation of Work Orders, Inspections and Event Layers within the ArcGIS environment. |
| Cityworks Anywhere | This course is designed to give an overview of Anywhere functionality from the end user’s point of view. Users will learn basic operations within Cityworks Anywhere, the Cityworks toolbar functions, along with the creation of service requests, work orders, inspections, and event layers. |
| Cityworks Storeroom | This training course centers on one of the Cityworks add-on products; Storeroom. Attendees will learn what is necessary to develop a parts storeroom(s) to track material for costs, availability, stock on hand, location in storeroom, primary suppliers, etc. Costing analysis for Work Orders via LIFO/FIFO, weighted average and other cost values will be discussed. Students will come to understand how to create and track different storeroom suppliers and the materials they provide. Once the storeroom application has been configured and populated the final step in the training will focus on running reports on material usage, availability and transaction history. |
| Adminstirator Courses | Overview |
| Database Implementation – SQL Server 2008 | Learn the requirements necessary to set up a SQL Server database environment to interact with the Cityworks software. Topics presented in this training include: creation of the Cityworks instance, development of the necessary users, logins, roles and permissions. Attendees will also be taught how to create the necessary table structures within the database using Cityworks Database Manger and also how to configure the Open Database Connectivity (ODBC) connection. |
| Cityworks Designer Configuration – Part I | Welcome to Designer. The foundation for becoming successful within Cityworks is based upon this software application. Part I of this course focuses on the understanding and development of domains containing groups, security, employees and customer information. At the core of this session is the creation of Service Request templates which involves creating problem codes, defining asset groups and creating questions/answers. |
| Cityworks Designer Configuration – Part II | This is the continuation of course 101. The focus of this course is on the development and population of elements within Designer dealing with Work Orders. Students are taught how to define materials, equipment, tasks, and contractors. Work Order template creation and other aspects related to work management are also covered. Configuring inspections and creating inspection templates is another topic that is taught in this training session. |
| Cityworks Reporting with Crystal – Part I | Part of the focus of this course is to expose students to the Cityworks Report Engine to produce concise summary reports including Ad Hoc Reports, Predefined Reports, and Budget Reports. The bulk of this course will cover Crystal Reports basics; becoming familiar with the tool bars and basic functionality. Students will work hands-on to create basic Crystal reports. |
| Cityworks Reporting with Crystal – Part II | This course is a continuation of the previous course, number 301. Topics covered include: becoming familiar with the Cityworks table structure, table relationships and the operation of Crystal Reports. Students will build six Crystal reports each building upon one another and becoming more complex throughout the training. This course also includes Reporting in Cityworks Server. |
| Cityworks DataPump | This course focuses on the understanding and development of a remote database, and the process involved in syncing the remote database to the production database. It also focuses on how DataPump works, and how to transfer records between the remote and the production database. |
| Cityworks Desktop Administration Training | This course covers the complete implementation of Cityworks including the relational database, ODBC, software installation and Designer configuration. Along with implementation, users are trained on all aspects of Cityworks core software; Standalone and Cityworks Anywhere. |
| Cityworks Administration – Asset Reading/DataPump | This course covers best practices for the installation, configuration, and implementation of Server 2011 AMS. Topics presented in this training include: SQL Server database tasks (database creation, roles, users, logins and permissions), ODBC set up, Cityworks Server AMS installation and creation of the Server website, basic Designer components (service request/work order/inspection templates), securities and permissions, and Server AMS set up in Designer. Attendees will also learn the basic functionality of the Server interface (inbox, service request, work orders, inspections, event layers) and all other core subjects related to Server AMS. |
| Cityworks Regional Administration Training | This course covers the complete implementation of Cityworks Desktop including the relational database, ODBC connectivity, SQL Server components, software installation and Designer configuration. Along with implementation, users are trained on all aspects the Cityworks core software; Standalone and Cityworks Anywhere. |
| Cityworks Regional Server AMS Migration | This course covers the complete installation, configuration, and implementation of Cityworks Server 2011 AMS when migrating from Cityworks Desktop to Cityworks Server AMS. This training includes the best practices for configuring the SQL Server 2008 relational database (roles, logins, users, and permissions); creating the ODBC; using Cityworks Database Manager to upgrade to the Cityworks Server format, map services, and IIS (Internet Information Services); and installing Cityworks Server AMS and creating the Cityworks Server AMS website.The course will also review the components within Cityworks Designer, as they relate to the configuration required for Cityworks Server AMS. Instruction will also be given on the Cityworks Server AMS interface; (website design, inbox, the map, service request, work orders, inspections, crews, etc.) This training is crucial for Cityworks Desktop Administrators who plan to migrate, or who have recently migrated to the Cityworks Server AMS product. |