EMPLOYMENT OPPORTUNITIES

Careers at Cityworks

Are you ready for new opportunities?

At Cityworks and we thrive on building great products that improve communities and leverage GIS. We are continually looking for the best and brightest to join our team – creative, energetic, and dedicated professionals who can help us build enterprise technology solutions for our customers around the world. If you are seeking a challenging opportunity with a creative and dynamic company in a flexible work environment, let’s talk.

Formed in 1986, Azteca Systems, LLC initially provided GIS/IT consulting and geodata conversion and development. In 1996, the company pivoted and turned its full attention to Cityworks®, the world’s first Web GIS-centric public asset management solution. Today, Cityworks is a Web GIS-centric enterprise management platform available in conjunction with Esri’s ArcGIS®. Cityworks supports the ability to create and track permits, cases, licenses, service requests, work orders, inspections, and tests while managing the tasks and resources (labor, material, and equipment) associated with maintenance activity.

Cityworks is redefining public asset management and work flow for local government and utilities.

Azteca Systems, LLC is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Azteca Systems EEO/Affirmative Action Statement

LOCATION: DeSoto, TX; Indianapolis, IN; Sandy, UT

DATE REQUIRED: 3/20/2018

POSITION PROFILE

Cityworks®–Azteca Systems LLC, functions efficiently and effectively under the leadership of the corporate President and CEO. The company is composed of the following teams: Administration, Sales & Marketing, Enterprise Solutions, Customer Success Management, and Product Development. Cityworks is a Platinum Partner of Esri and has over 600 licensed organizations throughout the world.

ORGANIZATIONAL

  • Position reports to the Director of Customer Support.
  • Individual will be working closely with the entire customer support team

RESPONSIBILITIES AND EXPECTED ACCOMPLISHMENTS

  • Log communication with customers in CRM originating via multiple channels: phone, chat, email, and web portal
  • Participate in continuing education opportunities
  • Develop and maintain core product knowledge
  • Research available resources to locate known resolutions to help ensure timely resolution of customer issues, and contribute to customer satisfaction and retention
  • Utilize problem-solving skills to identify cause of problems reported by the customer
  • Provide accurate responses and potential solutions
  • Respond in a positive, friendly, confident way to customers’ questions
  • Rely on instructions, pre-established guidelines, experience, and judgement to plan and accomplish daily tasks
  • A certain degree of creativity and latitude is expected
  • Perform tasks while being moderately supervised to assure a quality support experience
  • Supervision may include content review for emails and web interaction
  • May provide guidance to less experienced personnel

IDEAL CANDIDATE DESCRIPTION

  • Excellent interpersonal and communication skills
  • Exceptional problem-solving skills is a must
  • Experience in Cityworks, Esri GIS, technical support, and communications
  • Effective time management and decision-making
  • Knowledge of leading database systems (Oracle and/or SQL Server)
  • Proficiency in typing/data entry is a plus
  • Knowledge of community development, public works, and utilities in municipal and/or utility districts (water, wastewater, storm water, streets, and traffic) is a plus
  • Knowledge of Salesforce CRM is a plus

PERSONALITY TRAITS AND CHARACTERISTICS

  • Friendly personality
  • A high level of ethics, professionalism, and confidence
  • Excellent customer service skills with a can-do attitude and a strong drive for excellence
  • A strong work ethic with the ability to work independently
  • Excellent oral and written communication skills with the ability to conduct product demonstrations

EDUCATION

  • BS/BA in Geographic Information Systems (GIS), Information Systems, or similar field
  • Training in advanced GIS is a plus

COMPENSATION / BENEFITS

  • Hourly ($22.00 – $30.00 range)
  • Company benefit package includes: 401K, Health, Life, Dental and Vision insurance

SUBMISSION: Submit resume by email to: careers@cityworks.com

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