In Texas, the City of Denton’s electric team is responsible for after-hours dispatching for their other departments, including water and wastewater. To achieve this, the city is upgrading their enterprise system with workforce automation technology tightly integrated with Cityworks to seamlessly exchange information.

The combined solution greatly improves response efficiency for critical incidents, ensuring timely clearing of wastewater lines and reducing potential damage of water main leaks and breaks.

Denton has over 40 Cityworks users (including field workers, supervisors, managers, engineers and administrators) within its water and wastewater departments. Work types include maintenance, response and repair, asset replacement and system expansion.

“Because DME’s systems operations group manages all outages and crews as they respond to incidents, integrating our data systems on a common platform is becoming very important as we grow,” said Trey Price, engineering systems applications supervisor. “Two years ago, we determined our old workforce system was crashing too often, which impacted the consistent delivery of accurate GIS information to our crews and field personnel. To combine dispatching and work assignment into one system, improve productivity and data integrity, obtain real-time visibility into crew activity and help our crews quickly and safely get to their assignments, we needed workforce automation software with paperless workflow support and selected Clevest as our vendor.”

The Clevest-Cityworks joint solution provides real-time management of work, vehicle locations and assets from a single, browser-based map interface. Supervisors—in the office or in the field—use Clevest Mobile Workforce Management to dispatch and schedule service requests, work orders, inspections and other work to field workers in real time. Workers can then complete work requests on laptops, tablets and smartphone devices. As work is completed, field workers use Clevest’s mobile application to transmit order completion information back to Cityworks.

“A major strength of the Clevest solution is that it integrates with multiple systems and allows all work to be managed in a single, centralized view,” said Wayne Hill, vice president of Client Relations, Cityworks. “This simplifies field operations, allowing crews to use one application to complete all their work, regardless of which backend system it originates from. Our mutual partnerships with Esri have allowed us to build a highly effective solution using the ArcGIS platform as the asset infrastructure repository. Together, we provide a real-time view of work orders, vehicle locations and assets from a single, browser-based map interface. Clevest’s open APIs and expertise in integration line up well with our product philosophy, making our technologies very complementary.” 

For Denton the results of the integrated solution include:

• One workflow for dispatching and work assignment across the city utilities

• Real-time visibility into work across the city utilities

• Faster response times lead to improved customer satisfaction

• Lower overall operational costs (data integrity, truck rolls, response)

• Reporting and analysis on key performance indicators

• No more paper work orders

The Clevest-Cityworks integrated solution gives cities and utilities—like the City of Denton—a proven mobile solution to better manage work in the field, improve response efficiency for critical incidents, achieve real-time visibility into work status and improve worker productivity and safety.

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