At Cityworks, we thrive on building great products that leverage GIS to improve communities around the world. Our team includes creative, energetic, and dedicated professionals who are passionate about helping our customers build resilient, sustainable, and safe communities. If you’re looking for a challenging opportunity with a creative and dynamic company and a flexible work environment, let’s talk.
Azteca Systems, LLC is an Equal Opportunity and Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Learn more here.
LOCATION: Sandy, UT; West Bend, WI
DATE: 11/18/2019
POSITION PROFILE
Cityworks®–Azteca Systems LLC, functions efficiently and effectively under the leadership of the corporate President and CEO. The company is composed of the following teams: Administration, Sales & Marketing, Enterprise Solutions, Customer Success Management, and Product Development. Cityworks is a Platinum Partner of Esri and has over 700 licensed organizations throughout the world.
JOB SUMMARY
Utilizes knowledge of software & systems components and applies knowledge and skills in problem solving, implementing, configuration changes, including technical expertise in the Cityworks Asset Management application and Geographic Information Systems (GIS).
ORGANIZATIONAL
- Position reports to the Director of Customer Support.
- The individual will be working closely with Help Desk Lead and the entire customer support team.
RESPONSIBILITIES AND EXPECTED ACCOMPLISHMENTS
- Provide technical support to customers in a timely and professional manner via multiple channels: web portal, phone, chat, and email
- Research available resources to locate known solutions to ensure timely resolution of customer issues, and contribute to customer satisfaction and retention
- Ensure that target support resolution timeframes are met. Maintain 100% compliance to customer service level through active monitoring and escalation
- Develop and maintain core product knowledge
- Participate in continuing education opportunities
- Follow instructions and pre-established guidelines to perform required tasks
- Perform other duties as assigned by management
IDEAL CANDIDATE DESCRIPTION
- Excellent customer relationship skills and professionalism including interpersonal and communication skills
- Experience in Cityworks, Esri GIS, and technical support
- Exceptional analytic and problem-solving skills.
- Effective time management and decision-making
- Knowledge of community development, public works, and utilities in municipal or utility districts (water, wastewater, stormwater, streets, and traffic), permitting, or business licensing is a plus
- Knowledge of leading database systems (Oracle or SQL Server) is a plus
- Knowledge of Salesforce CRM is a plus
PERSONALITY TRAITS AND CHARACTERISTICS
- Excellent oral and written communication skills with the ability to conduct product demonstrations
- A high level of ethics, professionalism, and confidence
- A strong work ethic with the ability to work independently
- Friendly personality with a can-do attitude and a strong drive for excellence
EDUCATION
- BS/BA in Geographic Information Systems (GIS), Information Systems, or similar field
- Training in advanced GIS is a plus.
COMPENSATION / BENEFITS
- Hourly rate commensurate with experience
- Company benefits package includes 401K, Health, Life, Dental and Vision insurance.
SUBMISSION: Submit resume by email to: careers@cityworks.com