Put Your Career on the Map

At Cityworks, we thrive on building great products that leverage GIS to improve communities around the world. Our team includes creative, energetic, and dedicated professionals who are passionate about helping our customers build resilient, sustainable, and safe communities. If you’re looking for a challenging opportunity with a creative and dynamic company and a flexible work environment, let’s talk.

Azteca Systems, LLC is an Equal Opportunity and Affirmative Action Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Learn more here.

1. Technical Support Representative

LOCATION: Sandy, UT (preferred location); DeSoto, TX; or West Bend, WI
DATE: Immediately

The Cityworks platform is a GIS-centric enterprise management tool available in conjunction with Esri’s ArcGIS Server, as well as with most other platform offerings and extension to ArcGIS. Cityworks gives municipal government, public works, and utility organizations the ability to create and track permits, cases, licenses, service requests, work orders, inspections, and tests while managing the tasks, labor, material, and equipment associated with any given maintenance activity. Cityworks is fully integrated with Esri’s leading GIS technology, Microsoft Office, and Crystal Reports.

The Technical Support Representative will work closely with the Cityworks customer support team to ensure the success of Cityworks users. This role reports to the Director of Customer Support.

Responsibilities

Use CRM to log customer communication originating from multiple channels (phone, chat, email, and web portal)
Hold screen-share web meetings with customers to pinpoint the root cause of a reported issue
Participate in continuing education opportunities
Develop and maintain core product knowledge
Research available resources to locate known resolutions to ensure timely resolution of customer issues and contribute to customer satisfaction and retention
Utilize problem-solving skills to identify the cause of problems reported by the customer
Provide accurate responses and potential solutions
Respond in a positive, friendly, confident way to customer questions
Rely on instructions, pre-established guidelines, experience, and judgment to plan and accomplish daily tasks
A certain degree of creativity and latitude is expected
Perform tasks while being moderately supervised to ensure a quality support experience
Supervision may include content review for emails and web interaction
Coach less experienced personnel on a regular schedule
Prepare and provide brief skills training to the Customer Support team

Ideal Candidate Description

Excellent interpersonal and communication skills
Exceptional problem-solving skills
2 years experience in Cityworks
5 years experience in Esri ArcGIS
2 years experience in technical support
Effective time management and decision-making skills
Knowledge of leading database systems (Oracle and/or SQL Server)
Proficiency in typing and data entry is a plus
Knowledge of community development, public works, and utilities in municipal and/or utility districts (water, wastewater, stormwater, streets, and traffic) is a plus
Knowledge of Salesforce CRM is a plus

Personality Traits and Characteristics

Friendly personality
A high level of ethics, professionalism, and confidence
Excellent customer service skills with a can-do attitude and a strong drive for excellence
A strong work ethic with the ability to work independently
Excellent oral and written communication skills with the ability to conduct product demonstrations

Education

BS/BA in Geographic Information Systems (GIS), Information Systems, or similar field.
Training in advanced GIS is a plus.

Submission

Interested applicants should provide a resume by email to careers@cityworks.com.

Azteca Systems, LLC is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

2. Customer Success Manager (GIS Account Manager)

LOCATION: West Bend, WI
DATE: Immediately

CLOSING DATE: 31 July 2019

The successful candidate will work closely with sales account managers to pursue opportunities and expand account activity with existing customers. Our market focus includes municipal and local government, public works, utility district, community development, and related segments. This role reports to the Manager of the Customer Success Management team.