More than 400 attendees from around the world gathered at the Dixie Center in St. George, Utah, for the 2011 Cityworks User Conference on May 16, 2011. With instructors and presenters sharing their knowledge, and clients and partners forming important relationships, the conference was a great success and highly acclaimed by everyone involved.

The conference began with the plenary session Monday morning in a unique setting featuring a relaxed venue where attendees were encouraged to make themselves comfortable and plug-in and connect with Cityworks staff and colleagues back home.

President and CEO, Brian Haslam, welcomed the group and gave an overview of Cityworks trends and the field of public asset management. Cityworks developers demonstrated the expanded capabilities of 2011 Server AMS and PLL and showcased some new and exciting functionality. The session continued with discussions on community engagement and utilizing Cityworks on popular mobile platforms. The afternoon session consisted of a plenary workshop on Cityworks 2011 Server which included a more in-depth look into Cityworks 2011 and research and development for Cityworks 2012.

The plenary session adjourned and attendees proceeded to the User Appreciation Social held at the Entrada at Snow Canyon Country Club, nestled amid a scenic red rock landscape. The event included a men’s and women’s long shot driving contest, as well as a 3-putt charity challenge to raise money for the Trichotillomania Learning Center.

The remaining two days of conference were filled with Cityworks user and partner presentations featuring topics such as:

Migrations to Cityworks Server AMS and PLL, Open 311 citizen request portals, Field mobility, Permitting, licensing, land, and code enforcement, Fleet and facilities management, Operational awareness, Advanced asset management, like condition assessment and risk analysis, EPA-funded utilities’ monitoring of customer complaints, Integrations with other business systems

Over twenty exhibitors showcased their services and solutions in the exhibit hall and were readily available to answer questions and discuss solutions. Over sixty members of the Cityworks staff were present at the conference hosting and attending sessions, answering questions in the Doctor’s Office, and meeting with clients.

New to the conference this year were Expresso Technical Sessions, live and interactive text feedback, the Cityworks 5K fun run/walk, the Cityworks Crystal Reports competition, and the Cityworks Store.

The conference concluded with the traditional Meet the Developers session and User Feedback Luncheon, where attendees along with Cityworks development and managerial staff exchanged open questions, enhancement suggestions, and product feedback.