Don’t let social distancing stop you from learning! Whether you are new to Cityworks or need to brush up on your skills, there is a course that’s right for you. Here are just some of the upcoming offerings. Log into and click on the Training tab for the complete schedule.

Cityworks Public Access

In this course, you will install Public Access and look at the areas within PLL Admin that need to be configured to have templates be consumed in Public Access. Once configured, you will have the ability to create cases through Public Access and see how it affects the end user view in Office.

Offered August 25, October 22, and December 3.

► You’ll also like: 4 Ways to Customize the Cityworks Public Access App

Cityworks Mobile

This course covers the basic configuration and usage of our Cityworks mobile native app. In this general course, users can learn how to download the app, configure it for their site, and how to edit/create records like work activities, labor, and more. Join us to see how the native mobile app can enhance your out-of-the-office data capture and how to configure the app for your organization’s needs.

Offered October 6, November 5, and December 10.

► You’ll also like: How One Sanitary District Modernized Its Field Operations

Building Inbox Dashboards with Insight

This course is for administrators wanting to create inbox dashboards for high level managers, such as directors or mayors, who only need to view information at an organizational level such as outstanding work orders and call volumes.

Offered August 27, October 1, and December 1.

► You’ll also like: Using Dashboards to Make Data-Driven Decisions

Cityworks Using ArcGIS Pro

ArcGIS Pro is the newest GIS desktop software from Esri. When paired together, Cityworks and ArcGIS Pro can lead to improved operational effectiveness. This course will cover how to use ArcGIS Pro with Cityworks, such as publishing feature services to Portal for ArcGIS and thematic mapping of Cityworks assets.

Offered August 24, September 16, October 19, and November 12.

Disaster Preparation with Cityworks AMS

Cityworks projects can be used to track an organization’s preparations and response to a natural disaster. By tracking this information in Cityworks AMS, organizations can create and send accurate expense reports to FEMA. In this course, you’ll learn how to create projects and associate work orders and /or service requests to them, create inbox tabs to organize a project and its work activities, apply saved searches in the project inbox as charts, maps, lists, and much more.

Offered August 25, October 8, and December 17.

► You’ll also like: Using Cityworks to Track COVID-19 Response for FEMA Reimbursement

Cityworks Analytics with Insights for ArcGIS

Cityworks Analytics utilizes Insights for ArcGIS. This course covers the implementation of Cityworks Analytics models, an overview of the various models provided in Analytics, and the adaptation of these models to fit your organization’s needs.

Offered September 8, October 8, and November 11.

► You’ll also like: Informing Asset Management and Business Decisions with Cityworks Analytics and Insights for ArcGIS

Cityworks Respond for AMS

Join us to see how to utilize our Office-based mobile platform Respond. This course will cover the basics of plugin download and configuration. Additionally, we will cover how to build dashboards within Respond, which is a specialized component of the plugin. Learn how to configure the app with proper settings to suit your organization’s needs as well as how to navigate the site, toolbars, pages, and the Respond map.

Offered September 22, October 20, November 17, and December 15.

► You’ll also like: Manage Your Assets in the Field with Respond 2.0

GIS Essentials in Cityworks

Cityworks is GIS-centric by nature, enabling spatial data for asset management. This course will review the GIS essentials for Cityworks. Topics in this course include configuring map activity logic in Designer, Cityworks SOE configuration, GIS services configurations, and publishing eURLs to Portal for ArcGIS.

Offered August 26, September 17, October 21, and November 19.


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