The Cucamonga Valley Water District (CVWD) is a public utility providing reliable water and wastewater services to over 186,000 customers. CVWD’s service area includes the City of Rancho Cucamonga; portions of the cities of Upland, Ontario, and Fontana; and some unincorporated areas of San Bernardino County. With an average daily demand of about 50 million gallons, CVWD serves a 47-square-mile area which includes approximately 48,000 water connections and 37,000 sewer connections.

CVWD chose Cityworks as their CMMS based on its field capabilities. When looking for a system, CVWD wanted to find a solution that worked for their field employees. From the beginning, field employees were heavily involved in the process of reviewing and selecting a program. The organization needed a solution that would not only appeal to managers, but field employees would value and be enthusiastic about using as well.

“In regards to field employees, that is where Cityworks brings its greatest value. Our field employees really enjoy working in the map environment as that is what best suits the way they do their work every day, and Cityworks is the ideal program to work within GIS.”

Ultimately, a strong field solution is what drove the District towards selecting Cityworks. They also integrate iWater’s infraMap into the system. The Water Maintenance Department uses this combined solution to produce a clear picture of their distribution system.

The District utilizes laptops in the field and receives real-time field updates. A typical field routine for valve maintenance at the District involves the field crew identifying an area to work in, going to the location, opening infraMap on their laptop, exiting the vehicle, and performing the valve inspection. Once they complete the job, a work order is created in Cityworks to record the information.

In addition to being a valuable field solution, the drastic reduction in paper consumption Cityworks had provided the City fits right in with their technology plan towards green solutions and helps communicate to the public the importance of conserving natural resources.

by Darron Paulson, Customer Service Officer, CVWD