POWER Engineers announced the completion of the Cityworks Server upgrade for the White House Utility District in Tennessee. WHUD first enlisted POWER for help in the selection of the next-generation customer information system – leveraging POWER’s Cityworks and Esri-based experience for utility operations. POWER worked with WHUD to document the existing processes, refine the vision, and define a direction forward to achieve the district’s goal of creating a true GIS-centric environment for the district’s operations. Since Cityworks is directly built on the Esri platform, WHUD chose to move forward with migrating their entire organization to Cityworks Server – from a Desktop platform that has been in use since 2004. Leveraging the inherent value of spatial information, all systems and processes going forward will be integrated with the Esri platform.

Peter Godfrey, POWER Engineer’s senior consultant had this to say about the project: “The commitment by WHUD management and operational staff and our collaborative approach with Esri is resulting in a truly integrated Cityworks system for best practices in asset management. Involvement with all levels of the organization – from the General Manager to field crews has made the current deployment a success. We look forward to working closely with both WHUD and Esri on the multiple efforts ahead.”

WHUD chose to take a two-tiered approach with respect to the implementation of Cityworks Server – Phase 1 was the upgrade to Cityworks Server using the district’s current business practices with some minor changes. This included moving the entire field operations group to iPads for their work. Phase 2 began with reengineering business practices and integrating systems with the GIS including Cityworks and the CIS. In taking small steps towards their vision for a GIS-centered operation, Bill Thompson, General Manager at WHUD, stated, “We consider Esri and POWER Engineers part of our family. They have been as committed and as excited as we are in making our vision of a totally GIS-centric environment come to life.”