“Thinking back two years ago, it’s hard to imagine how we ever functioned without Cityworks,” said Cindy Riordan, Customer Service Manager at St. Louis. “The amount of time spent maintaining numerous silos of data and the duplicate data entry required in doing so was really slowing down our ability to deliver services. As a result of implementing Cityworks, departments are realizing what a gold mine of data they have at their fingertips and discovering ways to use that data to manage their operations more efficiently.”
“The success St. Louis has experienced utilizing Cityworks for citizen requests is precisely what we strive for with our solutions,” states Brian Haslam, President of Azteca Systems. “Seeing and hearing about the variety of ways our clients put Cityworks to use for their individual needs is very telling. Intuitive by nature and with the flexibility to be customized in the way the users want, Cityworks unique GIS framework makes for a truly superb solution. Most other systems simply don’t have that capability.”
Nicknamed the “Gateway to the West,” St. Louis is famous for its majestic Gateway Arch, which at a height of 630 feet, is the tallest manmade monument in the U.S. and receives over 4 million visitors annually. St. Louis’ 356,587 residents (July 2009) are served by the City’s Customer Service Department, which receives all the calls for City services and neighborhood concerns.