COVID-19 has changed the way we live and work. Social distancing policies and work-from-home strategies are uncharted territory for many municipal and utility organizations. How can you protect employees working on the front lines of community resilience while continuing to provide essential service and respond to customer needs? 

We recently asked our customers how COVID-19 is impacting their operations. Here is how they have answered so far, with nearly 150 responses.

COVID-19 survey results

We also asked our customers to share how they are leveraging Cityworks in their fight against the coronavirus. Here are a few responses.

Athens-Clarke County, Georgia

Athens-Clarke County is using Cityworks Storeroom to track their cleaning supply inventory and any essential goods received from FEMA or strategic stockpile supplies. The county set up a COVID-19 project in all domains to track work activities that occur beyond normal job responsibilities as part of their COVID-19 response.

Douglas County, Nebraska

Douglas County, Nebraska, is using Esri’s Crowdsource Reporter together with Cityworks to manage and route COVID-19 citizen requests. They are also using Esri ArcGIS Dashboards and ArcGIS Hub to share COVID-19 information with public.

Grand Rapids, Minnesota

Before the pandemic, the City of Grand Rapids was already using Cityworks Public Access. It has allowed customers to continue to submit engineering-related permits to city staff in an online environment. Through the online permit submittal process and functionality of automating task notifications for the city’s internal work process, it has allowed staff to continue to conduct business in the city’s ongoing effort to maintain social distancing practices while still allowing customers to continue work within the city with the proper permits.

Read more responses here.

So, how has COVID-19 impacted your operations? Take the survey today and share your experience with us. At the end of the survey, be sure to share how your organization is using Cityworks during this pandemic. We want to hear your stories!

Please let us know how we can help. Whether it’s watching our Cityworks & ArcGIS: Solutions for COVID-19 webinar, setting up a virtual demo, connecting through online training, helping with workflows, or configuring Cityworks to track costs for FEMA reimbursements, we and our partners are ready to serve you as you work to protect customers, staff, and quality of life. 

Lead image from iStock


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