Action Manager is a Cityworks tool that allows you to configure automated activity updates within Cityworks as well as API calls with third-party systems. In this presentation from the Cityworks Converge™ User Summit, you'll learn...

The City of Raleigh, North Carolina, takes a very GIS-centric approach to asset management. “If it’s in ArcGIS Online, it’s in Cityworks,” explains Chad Foley, enterprise application engineer at the City of Raleigh. Most recently,...

It seems there is never a lack of challenges for municipalities. From increased regulations to tightening budgets, the pressure to do more with less is ever-present. This is especially true for departments that manage the...

There’s no question that building integrations to automatically connect Cityworks with other enterprise systems can provide a huge return on investment. However, ensuring the success of those integrations requires considering their wide range in complexity,...

Local government, public works, and utility organizations rely on many critical business systems to support their operations. From work management and customer service to finance and human resources, municipal staff are often required to access...

Most communities have critical infrastructure that requires constant maintenance and inspection. Consider bridges, for example. Stream gauge monitoring can be used to immediately evaluate whether water level flowing under a bridge could impact structural integrity....

Out of sight, out of mind—a saying that’s all too true when it comes to underground utility assets. Digging blind can lead to serious injury, costly damage, interrupted service, and hazardous environmental threats. Yet, according...

Sometimes, automation is viewed as a cold or robotic process that eliminates human interaction. Automation should never sacrifice the quality of a program or service. At the Regional Municipality of York, each program or project...

[caption id="attachment_20235" align="alignright" width="200"] Field workers see the same information on their mobile devices whether a service request is created manually or through incoming Waze data.[/caption] In early 2018, the City of Raleigh implemented a...

For many organizations, implementing a GIS-centric asset management system is just the first step in an ongoing journey to effective public asset management. Creating systems of engagement, record, and insight opens the door to ongoing...