There has been renewed interest in infrastructure on Capitol Hill. A handful of new bills and packages aim to increase funding for infrastructural improvements in the U.S., ranging from water and wastewater to roads and...

As an organization, the City of Greenwood, Indiana, continually strives to embrace technology and offer online capabilities to its staff and customers. These efforts align with the city’s overarching vision of progress and community improvement—an...

These are challenging times for communities across the globe. As each of us grapples with the impact of COVID-19, local government and utility organizations face an especially difficult challenge. How do you maintain operations while...

Local government, public works, and utility organizations rely on many critical business systems to support their operations. From work management and customer service to finance and human resources, municipal staff are often required to access...

“Closed means closed.” It was a phrase frequently heard within the City of Baltimore’s two largest agencies, the Department of Public Works (DPW) and Department of Transportation (DOT). The phrase was typically used by managers...

Making long-term plans while also managing day-to-day operations is hard. There’s always something competing for your time. By collecting relevant data along the way, you can help make strategic planning easier. The City of Topeka...

In the fall of 2016, the City of Auburn Fleet Services Division faced a major problem: the antiquated vehicle management system in use since the mid-1990s was rapidly deteriorating to the point of being unusable....

An ever-changing technology landscape offers new and exciting opportunities for utility organizations. Yet even with increased access to innovation, many organizations find themselves grappling with legacy systems, inefficient processes, and information silos that can be...

Most communities have critical infrastructure that requires constant maintenance and inspection. Consider bridges, for example. Stream gauge monitoring can be used to immediately evaluate whether water level flowing under a bridge could impact structural integrity....

Sometimes, automation is viewed as a cold or robotic process that eliminates human interaction. Automation should never sacrifice the quality of a program or service. At the Regional Municipality of York, each program or project...