“Closed means closed.” It was a phrase frequently heard within the City of Baltimore’s two largest agencies, the Department of Public Works (DPW) and Department of Transportation (DOT). The phrase was typically used by managers...

There has never been a more demanding time for municipalities. Thanks to an “always on” world, residents and contractors increasingly expect immediate access to accurate information and quality service. Public leaders, too, are demanding better...

Sometimes, automation is viewed as a cold or robotic process that eliminates human interaction. Automation should never sacrifice the quality of a program or service. At the Regional Municipality of York, each program or project...

[caption id="attachment_20235" align="alignright" width="200"] Field workers see the same information on their mobile devices whether a service request is created manually or through incoming Waze data.[/caption] In early 2018, the City of Raleigh implemented a...

For many organizations, implementing a GIS-centric asset management system is just the first step in an ongoing journey to effective public asset management. Creating systems of engagement, record, and insight opens the door to ongoing...

The City of Fayetteville provides services to over 200,000 residents throughout the area. Located in the southern region of North Carolina, Fayetteville neighbors the renowned Fort Bragg U.S. Army Base, the largest military installation in...

The flush of a toilet. The whirlpool in a sink drain. The channel of rainwater disappearing underground. Wastewater and stormwater infrastructure plays a critical role in the health and safety of our communities, but we...

Every city has a cemetery, and every cemetery some kind of system to track plot sales, ownership and tenants. Until recently, the city of Butler, Indiana, tracked cemetery plot sales and management through old books...

It is often said that a smart community is a connected community. Increasingly, a smart community puts GIS at the heart of its technology—a GIS-centric connected community. In February, Esri published a white paper outlining...

Philly 311 uses Cityworks as the backend engine and asset management program for Philly 311. via Philly Innovates The Philly311 Mobile App had an active winter, mostly through the addition of the Cold Weather widget....