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Knowledge Is Power: Improving 311 Customer Service With Two-Way Software Integrations

Asset Management ,Cityworks Magazine ,Client Spotlight ,Partners ,Solutions ,Work Management ,    |     Jul 17, 2019   

“Closed means closed.” It was a phrase frequently heard within the City of Baltimore’s two largest agencies, the Department of Public Works (DPW) and Department of Transportation (DOT). The phrase was typically used by managers...

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