Sandy City's chief administrative officer shares the value equation that has helped departments across the city improve operations and levels of service. As leaders of public municipalities, we often compete with private entities on many...

Laura Carr, chief operations officer of NewEdge Services, LLC, knows what it takes to help clients achieve their implementation goals as well as their vision for the future. We asked her to share her insights...

At September's Cityworks ConvergeTM User Summit, Rob Van De Hey, director of information systems for the City of Escondido, California, shared the city's enterprise approach to public asset management, customer service, and community engagement and...

In communities across the U.S. and Canada, pet licenses provide a valuable system for keeping tabs on our four-legged friends. When pet licenses are managed effectively, they not only help reunite lost pets with their...

From the management of underground assets—like pipes, valves, and meters—to automatic hydrant inspection to efficiencies in our billing system, GIS can help increase the quality of service your water utility provides every day. Central Arkansas...

O’Fallon is a thriving community of about 30,000 residents located in the southwestern corner of Illinois. City professionals are committed to maintaining O’Fallon’s beauty and fostering a safe environment for its residents. As part of...

Over the course of the last decade, municipal governments have increasingly turned to IT consolidation as a means of reducing costs while also improving service delivery. For many organizations, IT consolidation means the re-centralization of...

It has been 31 years since I attended my first Esri Partner Conference (EPC). The EPC has always been an important event on my calendar, and I have many fond memories of witnessing the transformation...

In terms of assets, the Milwaukee County Zoo is one of Wisconsin’s finest. Nearly double the span of San Diego’s renowned zoo at 190 acres, the Milwaukee County Zoo hosts 1.3 million people each year,...

In the fall of 2016, the City of Auburn Fleet Services Division faced a major problem: the antiquated vehicle management system in use since the mid-1990s was rapidly deteriorating to the point of being unusable....