Improving communication and customer engagement while also taking business processes online is more important than ever before. It's clear that COVID-19 will have a lasting impact on communities around the globe and will fundamentally change...

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These are challenging times for communities across the globe. As each of us grapples with the impact of COVID-19, local government and utility organizations face an especially difficult challenge. How do you maintain operations while...

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In communities across the U.S. and Canada, pet licenses provide a valuable system for keeping tabs on our four-legged friends. When pet licenses are managed effectively, they not only help reunite lost pets with their...

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INTEGRATING BEST-OF-BREED SOLUTIONS TO UNLEASH THE FULL POTENTIAL OF CITYWORKS PLL Many of us today connect to the world through our mobile devices. We can see what’s happening at our front door even when we’re...

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O’Fallon is a thriving community of about 30,000 residents located in the southwestern corner of Illinois. City professionals are committed to maintaining O’Fallon’s beauty and fostering a safe environment for its residents. As part of...

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So, you’ve successfully implemented your new permitting system. The software is live, organizational workflows and calculations have been added, and office and field staff are fully on board. But what do you do with historical...

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There has never been a more demanding time for municipalities. Thanks to an “always on” world, residents and contractors increasingly expect immediate access to accurate information and quality service. Public leaders, too, are demanding better...

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The City of Fayetteville provides services to over 200,000 residents throughout the area. Located in the southern region of North Carolina, Fayetteville neighbors the renowned Fort Bragg U.S. Army Base, the largest military installation in...

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The City of Winston-Salem, North Carolina, a community rich with historic southern charm and fast-paced urban growth, prides itself on being known as a citizen-engaged community. This distinction from the Public Technology Institute recognizes communities...

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The City of Fayetteville provides services to over 200,000 residents throughout the area. Located in the southern region of the state, the city of Fayetteville neighbors the renowned Fort Bragg US Army Base. With a...

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