For many organizations, implementing a GIS-centric asset management system is just the first step in an ongoing journey to effective public asset management. Creating systems of engagement, record, and insight opens the door to ongoing process improvements.

Cityworks has always been built using open standards, storing data in a published format using standard commercial SQL databases. This open design is the key to developing applications and reports that enhance individual business systems throughout an organization.

Cityworks customers are free to use Cityworks data structures to build interfaces to other databases such as customer information systems, financial systems, utility billing, fleet management, and other business applications. Several organizations have created their own solutions to improve data access and automate their workflows.

Automation is the technique of controlling a process by highly automatic means in order to reduce human intervention. For local government, utility, and public works organizations, automation can help streamline workflows, reduce administrative burden, and accommodate high customer demand.

By connecting third-party systems and outside data sources to Cityworks and ArcGIS, you can configure processes that trigger actions directly within Cityworks—saving administrative resources while improving operations and customer service.

In this special series, we’ll highlight four examples of automation solutions based on various data inputs: text emails, consumer app data, customer relationship management software, and sensor data. We hope they inspire you to look for new ways to automate tasks within your own organization.

1. Improving Road Maintenance with Waze, ArcGIS, and Cityworks
2. Tearing Down Customer Service Silos with an ESB
3. Dig Deep: Integrating SC811 and Cityworks
4. Work Smarter: Integrating GeoIoT™ Sensor Technology With Cityworks


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