So, you’ve successfully implemented your new permitting system. The software is live, organizational workflows and calculations have been added, and office and field staff are fully on board. But what do you do with historical...

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The City of South Bend, Indiana, manages 700 miles of sanitary and storm sewers and 10,000 catch basins, inlets, and drains through its Department of Public Works Office of Sewers. For years, the department relied...

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As natural disasters increase in quantity and severity, municipalities find themselves grappling with an increased need for FEMA reimbursements to support emergency response and recovery. If you have been through an emergency operations center (EOC)...

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When we talk about Cityworks AMS or Cityworks PLL, we are referring to the core GIS-centric platforms that support your asset management and community development operations. Our goal is to support critical business workflows at...

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Over the course of the last decade, municipal governments have increasingly turned to IT consolidation as a means of reducing costs while also improving service delivery. For many organizations, IT consolidation means the re-centralization of...

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As leaders of public municipalities, we often compete with private entities on many levels. When providing services such as recreation centers, cemeteries, golf courses, and entertainment venues, there is a persistent need to stay close...

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It has been 31 years since I attended my first Esri Partner Conference (EPC). The EPC has always been an important event on my calendar, and I have many fond memories of witnessing the transformation...

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To the casual observer, the 275,000 travelers who pass through Hartsfield-Jackson Atlanta International Airport (ATL) each day seem solely focused on getting from point A to point B as quickly as possible. Many of those...

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There has never been a more demanding time for municipalities. Thanks to an “always on” world, residents and contractors increasingly expect immediate access to accurate information and quality service. Public leaders, too, are demanding better...

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In terms of assets, the Milwaukee County Zoo is one of Wisconsin’s finest. Nearly double the span of San Diego’s renowned zoo at 190 acres, the Milwaukee County Zoo hosts 1.3 million people each year,...

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