At the Town of Apex Finance Department, the billing utility specialists were waiting for the meter technicians to bring in their yellow sheets. It was going to be another tight deadline to get billing data...

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Water utilities don’t like leaks. Not only can they threaten infrastructure and demand emergency response, but especially in the case of treated water, leaks allow revenue to literally pour into the street.  Yet for utilities...

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It’s no secret that state and local government agencies are being asked to do more with fewer resources. It’s not just large projects receiving scrutiny but also labor resources, technology infrastructure, and even the items...

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INTEGRATING BEST-OF-BREED SOLUTIONS TO UNLEASH THE FULL POTENTIAL OF CITYWORKS PLL Many of us today connect to the world through our mobile devices. We can see what’s happening at our front door even when we’re...

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BY EVE GEYER AND DUANE TREADON, CITY OF THOMASVILLE How many times have you seen crews tear up a newly paved road for a water main replacement? This classic example of inefficient project planning is...

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July marked the 50th anniversary of the Apollo 11 moon landing. I was just 11 years old in 1969, and I remember sleeping out in the backyard one evening that summer and gazing at the...

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By Robert J Taylor and Brandon Brown, City of Dublin Once you start gathering data on your assets and operations, the next logical step is to present your data in a way that supports informed...

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It seems there is never a lack of challenges for municipalities. From increased regulations to tightening budgets, the pressure to do more with less is ever-present. This is especially true for departments that manage the...

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There’s no question that building integrations to automatically connect Cityworks with other enterprise systems can provide a huge return on investment. However, ensuring the success of those integrations requires considering their wide range in complexity,...

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Local government, public works, and utility organizations rely on many critical business systems to support their operations. From work management and customer service to finance and human resources, municipal staff are often required to access...

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