Cityworks–Azteca Systems, LLC, the leader in GIS-centric public asset management solutions for local governments and utilities, announced the opening of a regional office in Carmel, Indiana. “Carmel is thrilled to have another national high-tech company...

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Today, it seems everyone is talking about “location intelligence”—almost at the risk of it becoming a buzzword. We all experience the uniqueness of location intelligence daily with the explosion of mobile devices and location services,...

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In the last InPrint, I discussed some of the efforts made by businesses that are known for quality customer service.  One of those we have adopted is to hire courteous, conscientious, and hard-working individuals who...

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I routinely read articles on customer support methods to identify ways to improve our technical support. I recently read one reporting on the top 10 companies known for customer service. Most of these are familiar...

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A few weeks ago, we received an email from one of our clients expressing their satisfaction with the support they had received.  They compared their experience with their Cityworks Customer Support representative to other companies...

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