In the last InPrint, I discussed some of the efforts made by businesses that are known for quality customer service.  One of those we have adopted is to hire courteous, conscientious, and hard-working individuals who...

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I routinely read articles on customer support methods to identify ways to improve our technical support. I recently read one reporting on the top 10 companies known for customer service. Most of these are familiar...

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A few weeks ago, we received an email from one of our clients expressing their satisfaction with the support they had received.  They compared their experience with their Cityworks Customer Support representative to other companies...

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