Planning and Community Development

Transparency and Accountability

Cityworks PLL—permits, licensing and land—gives planning and community development agencies direct control of their business processes. Designed to simplify applications for customers and streamline workflows for staff, Cityworks PLL helps you deliver better service to your community.

The Power of GIS

Built exclusively for Esri’s ArcGIS®, Cityworks uses your geodatabase as the authoritative system of record for all land and asset information—improving the reliability of addresses, parcels, and land layers. Map layers can display current projects as they are tied to a parcel or building, and public dashboards improve transparency and accountability.

Improve Communication

Our unique template design allows organizations to set up as many templates as they need to manage their specific business processes. Cityworks lets you connect multiple departments, track project status, and attach associated documents to each case. Cityworks eliminates the need to transfer documents from one department to another. 

Fully Integrated

Cityworks PLL integrates seamlessly with the Cityworks Asset Management System, offering a unique enterprise solution built upon Esri ArcGIS. Use PLL and AMS to track the full life cycle of public assets across your organization and achieve greater collaboration between all departments.

Tracking and Approving Private Construction Development Projects with Cityworks + ArcGIS

What if? It’s a question that’s often posed but rarely answered. For Spotsylvania County Utilities Department, however, the answer to a Friday afternoon “what if” conversation resulted in an innovative process for handling the department’s private development construction projects, inspections, and approvals. Located just an hour south of Washington, DC, Spotsylvania County has experienced a …

4 Ways to Customize the Cityworks Public Access App

Improving communication and customer engagement while also taking business processes online is more important than ever before. It’s clear that COVID-19 will have a lasting impact on communities around the globe and will fundamentally change how organizations interact with their customers. Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork …

3 Ways to Engage Your Citizens, Right Now

These are challenging times for communities across the globe. As each of us grapples with the impact of COVID-19, local government and utility organizations face an especially difficult challenge. How do you maintain operations while also making sure staff and customers follow public health guidelines for social distancing?   Cityworks partners with a number of solutions …