Public Works

We Know Public Works

Public works officials face some of the toughest challenges of our time. Strained budgets, overuse, and ineffective analysis tools can contribute to the steady deterioration of infrastructure, leading to expensive repairs.

Cityworks provides simple tools to help public works departments manage their capital assets, work activities, expense mitigation, and constituent expectations.

GIS-Centric

Cityworks helps you leverage the inherent power and capabilities of GIS through spatial analysis of work activities, mobile field operations, and analytics.

Superior Management

The Cityworks platform for public asset management, consisting of AMS and PLL, offers a better way for organizations to manage customer requests, repairs, maintenance, and inspections.

Efficient Communication

Work orders and tasks can be used to assign work to specific users and those users can be notified of their assignments, facilitating efficient communication across the enterprise.

Risk Assessment

Using data from Cityworks and ArcGIS, Operational Insights helps build risk model strategies for asset management. This system of insight allows cities and utilities to determine how to prioritize maintenance dollars and capital expenditures.

Public Engagement

Data visualizations, helpful maps, public portals, and customer service tools empower residents and business owners to participate in the care of their community. 

Fully Integrated

The Cityworks API opens new doors in functionality and integration. Cityworks supports a range of add-ons and third party applications that expand its functionality for specific situations.

Public Works Departments Use Cityworks For:

  • Work Order Management
  • Condition Assessment
  • Maintenance and Service 
  • Emergency Management
  • Network Tracing
  • Regulatory Compliance 
  • Accountability
  • Public Engagement
  • Capital Improvements

Knowledge Is Power: Improving 311 Customer Service With Two-Way Software Integrations

“Closed means closed.” It was a phrase frequently heard within the City of Baltimore’s two largest agencies, the Department of Public Works (DPW) and Department of Transportation (DOT). The phrase was typically used by managers when emphasizing a service request should not be closed until the entire job was completed. On the operations side, parent …

Seeing the Forest and the Trees in the City of Arborly Love

There may be no city in America that loves trees more than Philadelphia. More than 10 percent of Philadelphia’s land area—16 square miles—is home to the largest managed urban park system in the world. With more than 1.63 million park and street trees, Philadelphia’s living assets outnumber people. Under the care of the Philadelphia Department …

7 Tips for Successful Data Migration

So, you’ve successfully implemented your new permitting system. The software is live, organizational workflows and calculations have been added, and office and field staff are fully on board. But what do you do with historical case data still sitting in your legacy system? Migrating legacy cases from an outdated, unsupported system can seem like an …