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Get StartedWe’re offering NEW and never before offered Cityworks training courses! Most of these sessions are not currently available online. Learn the latest and greatest in the Cityworks platform, and develop new strategies to elevate your team’s success.
A great course for Crystal reporting beginners. This training course covers Crystal Reports basics, which include becoming familiar with the toolbars and basic functionality. Learners will work hands-on to create basic Crystal reports, add multiple tables to a report, and use the Standard Report Wizard as it applies to Office for AMS and Office for PLL.
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In this lab activity, learners will manage a collaborative workflow by integrating applications across Cityworks and setting up automations within the software to support a modular-based workflow. This integrated lab activity simulates how to perform various tasks as part of a diversified group that may operate in the office, in the field, or disconnected from the internet– and a Cityworks database. Learn how to optimize your response to work identification, prioritization, and how it gets completed with this data-focused Learning Lab that demonstrates the benefit of modular systems within Cityworks.
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This lab is the second part of the Cityworks Data-driven Workflows. Learners will operate within their previously configured Cityworks environment and complete a modular-based workflow. This lab activity will simulate how to perform various tasks as part of a diversified group. By integrating multiple Cityworks applications into one workflow, learners will see how to take control of a workflow that inhabits space in the office and in the field.
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Admin is a Cityworks application used by administrators to configure and customize Cityworks for your organization. Learners will focus on domain-centric basics of configuration, work activity template creation, and giving users the proper permissions to enable them to complete their assigned work.
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Learners will be introduced to advanced concepts of Cityworks reporting within the Crystal software. Learners will become familiar with: the Cityworks table structure, table relationships, conditional messages in form letters, connecting your report to a Geodatabase, creating subreports for tasks and comments and linking them to the main report, creating cascading parameters, adding pictures and maps to your report, etc., as it applies to Office for AMS and Office for PLL.
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The purpose of this course is to introduce the learner to the use of Cityworks APIs through the Cityworks JavaScript and .NET SDKs. To accomplish this goal, basic SDK information and processes are presented before applying these concepts in language-specific projects.
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Attendees of this course will cover the process of creating a case in PLL as an end user. Users will learn the difference between creating a case using the Skip Intake option, or by using the Application Input page. Users will also explore the variety of places that data can be input to tailor their cases to their specific needs.
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Administering Cityworks Applications covers how to install and do basic configuration for the Cityworks Admin plugin, the Cityworks Respond plugin, Cityworks Operational Insights, Cityworks Storeroom, Cityworks OpX, etc. Learners will learn how to manage the apps, how to make them available to specific users, and set up their respective securities. This course is ideal for Cityworks Administrators.
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Apply application securities to specific users.
This course covers how to perform queries and build dashboards in Respond. Dashboards are graphic displays of your Cityworks data configured as widgets. Come and learn how to visualize and evaluate your data as changes are made to your database in real-time.
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Observe Cityworks data at-a-glance through a Respond dashboard.
Build queries that can be saved for use throughout your Cityworks site.
In this Cityworks learning lab, learners will collaboratively take on administrative and day-to-day tasks by creating, managing, and tracking materials in Cityworks Storeroom.
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PLL Public Access takes the learner through the process of creating a client-facing portal that will allow their clients to access PLL via Office. Trainees will learn how to properly configure and test the portal for the unique needs of their clients.
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Welcome to our course covering Service Requests. This course covers setting up the basic Designer components of Service Request Templates. Learners will also gain a firm understanding of the reactive workflow that relates to service requests and creating a service request on the end user side in Cityworks Office for AMS.
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Join this course that guides you through how to customize the user interface of a Cityworks application using Style. Style, a Cityworks app, was designed to give users the ability to customize and make layout modifications. Here, you will navigate to a few different pages within our Cityworks apps, then access Style to make preferential interface customizations.
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In the OpX Projects lab, learners will work collaboratively in groups to create projects in OpX and utilize them in Respond. Learners will then return to OpX to view how the projects being used in Respond can be tracked for budget allocation, work activities summary, and as an event layer on the map.
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PLL Fees focuses on fee creation and case data setup. The learner will be taken through the process of setting up case data to accurately calculate the type of fee that needs to be collected for a specific case. Learners will also be introduced to all fee types available within PLL, and how they are calculated.
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When an emergency strikes, is your organization ready to respond? Join us for this hands-on emergency management lab where learners will work in groups to practice configuring the Cityworks applications to respond to real-world emergencies. Learners will then test those same configurations in an emergency management scenario.
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Welcome to our course covering Work Orders. This training course covers setting up the basic Designer components of Work Order Templates. Learners will also gain a firm understanding of when a work order should be generated; workflow related to work orders; creating a basic work order (adding labor, material, and equipment); and setting up cyclical work orders on the end user side in Cityworks Office for AMS.
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The purpose of this course is to introduce learners to the use of Cityworks APIs through the Cityworks Python SDK (CwPy). To accomplish this goal, basic API and SDK information and processes are presented before applying these concepts in a project that mimics a real-world workflow used by many organizations.
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