Frequently Asked Questions

Covid-19 Policy

Your health and safety is our top priority. We are continuously monitoring the situation and will adjust accordingly to ensure that we are following the proper public health guidelines. Please check this page for updates. 

Registration Questions

Cityworks Innovate Conference builds a strong community of users who are empowered to share effective solutions to their biggest organizational challenges. Our goal is to provide the best event and hands-on learning experience to connect Cityworks users. The Advanced Loyalty Rate, which is available until February 28, 2022, helps us cover the base cost of food, facilities, equipment, and content delivery. 

Advanced Loyalty
January 1 – March 31, 2022


Early Bird

March 1 – July 31, 2022



August 1 – October 31, 2022


Last Call

November 1 – 30, 2022


On the registration page, click “modify your registration” and insert your email address and the confirmation number emailed to you. Once you are logged in, you may modify your registration.

Yes. If you have a balance due at the time of the conference, you will need to pay at the onsite registration desk. The registration desk accepts Visa, MasterCard, American Express, Discover, checks, and cash.

When registering for Cityworks Innovate, please select Invoice on the payment page.

Conference Registration
Cancellations for conference fees received prior to Dec. 1, 2022, will receive a full refund. No refunds will be issued after Dec. 1, 2022. Substitutions may be made at any time. Contact us directly if you wish to arrange a cancellation or substitution.

Registrations and payment for training must be received no later than Nov. 1, 2022, to hold your reservation. Cancellations received prior to Nov. 1, 2022, will receive a full refund. Cancellations after Nov. 1, 2019, will receive training credit to be used by your organization within one year of cancellation. Substitutions may be made up through Friday, Nov. 25, 2022, based on availability. PLEASE NOTE: Course changes will not be allowed onsite. Contact us directly if you wish to arrange a cancellation or substitution.

General Questions

Salt Palace Convention Center
100 South West Temple
Salt Lake City, Utah 84101

Dec. 6: Appetizers and refreshments at the Welcome Reception

Dec. 7: Coffee/tea, lunch 

Dec. 8: Coffee/tea, lunch, light appetizers and refreshments at the User Appreciation Social

Dec. 9: Coffee/tea

Conference check-in and registration will take place in the Ballroom north lobby of the Salt Palace on Tuesday, Dec. 6 from 4:30 to 6:30 p.m. during the welcome reception and on Wednesday, Dec. 7, beginning at 7:00 a.m.

Yes. The Salt Palace is a public building, but Cityworks Innovate Conference is a private event. Security will be stationed at the entrance points to the Cityworks Expo, socials, and meals. Only those with Cityworks Innovate Conference badges will be allowed in.

General session starts at 10:00 a.m. on Wednesday, Dec. 7, and Thursday, Dec. 8.

Please contact the hotel directly.

No. You must be registered for the Cityworks Conference to attend training.

One complimentary registration per organization may be available for Cityworks users who present, but acceptance as a presenter does not automatically register you for the event. You will need to register online using the complimentary registration code provided.

The schedule will be set and available in the event portal by November 2022.

The Salt Palace Convention Center offers two convenient, fully-staffed underground parking garages. The first is a 600-stall garage located at 185 West 200 South. The second is a 400-stall garage located at 50 South 300 West. Cost is $12.00 per day (subject to change). Other parking venues are available. For more information, please see the Visit Salt Lake website.

No. Parking fees can be found on the respective hotel websites.

Light rail service can take you from the airport to the heart of downtown Salt Lake City. See Salt Lake City International Airport for more information.

Ride service options include Xpress Shuttle, Lyft, Uber, and taxis.

The Cityworks Innovate Conference information desk in the Salt Palace Convention Center will have a locked room available to check luggage if needed.

DECEMBER 6-9, 2022

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