Request Management Enterprise, formerly QAlert, is Web-based software that allows local and county governments to track, manage, and resolve citizen service requests, and to maintain records based on property, submitter, issue type, and more. It includes a powerful reporting tool for information analysis and sharing , a self-serve area where citizens can review knowledge base articles, log-in to check their request history, and interact with staff working on an issue, and six different intake channels. Municipalities can opt to add a smartphone app for request submissions and an iPad app for mobile request management.
Request Management Enterprise is the most cost-effective CRM solution on the market. It is used around the country as the backbone for call centers and decentralized citizen service initiatives in towns with less than 8,000 residents, in cities small (15K) to large (300K), and in counties with populations from 400,000 to nearly 2 million.