Daupler offers a suite of software solutions collectively referred to as an Incident Response Management System (IRMS). The Daupler IRMS is comprised of three main components. First, Daupler helps utilities expedite their response to critical issues, and automatically gather accurate response information. This provides managers with objective proof of operations, accurate accounting of labor, and reduces incident response costs. Second, Daupler helps utilities engage citizens with an incident response tracking tool. This allows citizens to track the response like they would if they ordered a package in the mail and gathers customer satisfaction scoring. Finally, Daupler uses ML to analyze customer reported issues to look for potential causes. This can correlate issues like water pressure drops, water quality complaints to their potential source causes like watermain breaks, and drinking water contamination. Daupler customers can select specific modules and components that best fit their needs.