Consistently ranked amongst the top 100 consulting engineering firms in the country by Engineering News-Record, KCI is a multi-discipline engineering, technology, consulting and construction firm serving a multitude of state and municipal clients throughout the US. Through broad-based evaluation of strategy, people, processes, data, and technology, our asset management team has built a reputation of delivering practical, boots-on-the-ground asset management programs for public works, transportation, and utilities organizations across the region. Our team brings a wealth of experience and knowledge on how to best implement Cityworks enterprise solutions in the most appropriate manner to support business and organizational processes, leading to organizational success and customer satisfaction.

Knowledge Is Power: Improving 311 Customer Service With Two-Way Software Integrations

“Closed means closed.” It was a phrase frequently heard within the City of Baltimore’s two largest agencies, the Department of Public Works (DPW) and Department of Transportation (DOT). The phrase was typically used by managers when emphasizing a service request should not be closed until the entire job was completed. On the operations side, parent …