Cityworks & ArcGIS

Asset management can only be performed with an accurate asset inventory. To effectively manage public assets, you need to know what they are and where they are located. That’s why Cityworks is built exclusively on Esri’s innovative ArcGIS technology.

System of Engagement

Empower customers and employees to report and collaborate—anytime, anywhere, and on any device.

System of Record

Collect, manage and compile
authoritative ArcGIS data.

System of Insights

Visualize and analyze your data.
Improve your operations.

API

API & Developer Tools

The Cityworks API opens new doors in functionality and integration. 

eURL

Share maps and Cityworks data both internally and with the public.  

Roads and Highways

Log in to your site through Cityworks Single Sign-On to access the Roads and Highways map tool. Track pavement conditions, signs, signals, and other roadway-related assets.

Single Sign-On

Single Sign-On eliminates the need for the Esri Resource Proxy to be configured and lets you view ArcGIS Online web maps directly in Cityworks.

Web Map Manager

Select and change your map in Cityworks to any shared web map found in Portal for ArcGIS and ArcGIS Online. 

Collector for ArcGIS

Users can move seamlessly between Collector and the Cityworks mobile native app to create and update GIS features while working in the field.

Navigator for ArcGIS

Cityworks mobile native app users can use Navigator to get turn-by-turn directions to any address or asset. 

Workforce for ArcGIS

Cityworks users logging in with their AGOL or Portal logins can open Workforce to access their activities, then seamlessly launch the Cityworks mobile native apps to process the work order. 

Crowdsource Reporter

This Esri app empowers the public to report concerns and issues. Bring the reports into Cityworks as service requests and work orders, then share updates back to Crowdsource Reporter for citizens to view. 

See Cityworks and Esri Integrations at Work

Operational Awareness: Your Data on Your Dash

Developing dashboards is all about empowering users to determine how they want to display data and configure it themselves. Here are some of the latest configuration enhancements from Cityworks. With the release of Respond 2.0 and more recent versions, there has been a dramatic transformation regarding how you engage your data. Whether it’s the updated …

What to Expect When Implementing Cityworks

Bringing on a new software of any type can be a daunting and overwhelming experience. NewEdge Services staff has guided many governmental entities through the implementation of the Cityworks suite of software for both work order and permitting management. In this presentation, Laura Carr, chief operating officer of NewEdge Services, discusses how to plan for …

5 Ways Aerial Imagery Helps You Plan Smarter

How much easier would it be to plan maintenance and manage project timelines if you could see exactly what was happening on the ground before sending crews into the field? Nearmap provides high-resolution aerial imagery that can enhance your ArcGIS maps and provide valuable visual information about your assets. Here are five ways that integrating …