Cityworks & ArcGIS

Asset management can only be performed with an accurate asset inventory. To effectively manage public assets, you need to know what they are and where they are located. That’s why Cityworks is built exclusively on Esri’s innovative ArcGIS technology.

System of Engagement

Empower customers and employees to report and collaborate—anytime, anywhere, and on any device.

System of Record

Collect, manage and compile
authoritative ArcGIS data.

System of Insights

Visualize and analyze your data.
Improve your operations.

API

API & Developer Tools

The Cityworks API opens new doors in functionality and integration. 

eURL

Share maps and Cityworks data both internally and with the public.  

Roads and Highways

Log in to your site through Cityworks Single Sign-On to access the Roads and Highways map tool. Track pavement conditions, signs, signals, and other roadway-related assets.

Single Sign-On

Single Sign-On eliminates the need for the Esri Resource Proxy to be configured and lets you view ArcGIS Online web maps directly in Cityworks.

Web Map Manager

Select and change your map in Cityworks to any shared web map found in Portal for ArcGIS and ArcGIS Online. 

Collector for ArcGIS

Users can move seamlessly between Collector and the Cityworks mobile native app to create and update GIS features while working in the field.

Navigator for ArcGIS

Cityworks mobile native app users can use Navigator to get turn-by-turn directions to any address or asset. 

Workforce for ArcGIS

Cityworks users logging in with their AGOL or Portal logins can open Workforce to access their activities, then seamlessly launch the Cityworks mobile native apps to process the work order. 

Crowdsource Reporter

This Esri app empowers the public to report concerns and issues. Bring the reports into Cityworks as service requests and work orders, then share updates back to Crowdsource Reporter for citizens to view. 

See Cityworks and Esri Integrations at Work

Guided Implementation Services and Continuous Improvement

How can Cityworks guided implementation services help your organization? In the fourth episode of Cityworks Connect, Cityworks experts Matt Harman, Matt Ponder, and Ryan Harris talk with special guests Eve Geyer and Duane Treadon from the City of Thomasville, Georgia, about how guided implementations of Cityworks AMS and Cityworks PLL have led to continuous improvement …

How ArcGIS QuickCapture Integrates with Cityworks

When ArcGIS QuickCapture is integrated with Cityworks, new data from the field can be used instantly for better decision making. Join Cityworks senior solutions architect Billy Lang as he demonstrates an emergency management workflow in the video below.   This presentation is from the September 2020 Cityworks ConvergeTM User Summit. Don’t miss the next Converge on …

How One City Is Using Cityworks with AI and IoT

In this presentation from the 2019 Where: Cityworks Conference, Chad Foley, enterprise application engineer for the City of Raleigh, NC, shares how they have been creating innovative solutions with artificial intelligence, the internet of things, and Cityworks.  “This technology is here. It’s real. We can do this,” said Foley. “I don’t know anything about AI, …