Cityworks & ArcGIS

Asset management can only be performed with an accurate asset inventory. To effectively manage public assets, you need to know what they are and where they are located. That’s why Cityworks is built exclusively on Esri’s innovative ArcGIS technology.

System of Engagement

Empower customers and employees to report and collaborate—anytime, anywhere, and on any device.

System of Record

Collect, manage and compile
authoritative ArcGIS data.

System of Insights

Visualize and analyze your data.
Improve your operations.


API & Developer Tools

The Cityworks API opens new doors in functionality and integration. 


Share maps and Cityworks data both internally and with the public.  

Roads and Highways

Log in to your site through Cityworks Single Sign-On to access the Roads and Highways map tool. Track pavement conditions, signs, signals, and other roadway-related assets.

Single Sign-On

Single Sign-On eliminates the need for the Esri Resource Proxy to be configured and lets you view ArcGIS Online web maps directly in Cityworks.

Web Map Manager

Select and change your map in Cityworks to any shared web map found in Portal for ArcGIS and ArcGIS Online. 

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Collector for ArcGIS

Users can move seamlessly between Collector and the Cityworks mobile native app to create and update GIS features while working in the field.

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Navigator for ArcGIS

Cityworks mobile native app users can use Navigator to get turn-by-turn directions to any address or asset. 

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Workforce for ArcGIS

Cityworks users logging in with their AGOL or Portal logins can open Workforce to access their activities, then seamlessly launch the Cityworks mobile native apps to process the work order. 

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Crowdsource Reporter

This Esri app empowers the public to report concerns and issues. Bring the reports into Cityworks as service requests and work orders, then share updates back to Crowdsource Reporter for citizens to view. 

See Cityworks and Esri Integrations at Work

6 Ways Communities are Streamlining their Water & Wastewater Asset Lifecycle Management

Water and wastewater assets are vital resources for every single community in the world. The provision of clean water, effective sanitation services, sustainable wastewater management, and efficient sewage treatment are vital for the safety and well-being of residents. Aging, underfunded, and under-maintained water and wastewater assets are a widespread problem. In the U.S., an average …

Managing Conduit Assets and Billing Costs Using Cityworks

Baltimore City’s underground conduit system facilitates the delivery of power and communication to both businesses and residents. Here’s how they use Cityworks to manage the maintenance and leasing of this shared infrastructure. As technology continues to advance, demand for power and communication is rising.“Smart Cities” is more than just a buzz phrase. Baltimore City understands …

4 Methods for Rapid Adoption of Cityworks

Without an existing asset management system (AMS) in place, the City of Pflugerville was forced to manage assets and track work activity manually. Those paper-based processes were inefficient, inconvenient for team members, and opened a door for human error and future problems. The city knew they needed an AMS solution to take better care of …