Cityworks & ArcGIS

Asset management can only be performed with an accurate asset inventory. To effectively manage public assets, you need to know what they are and where they are located. That’s why Cityworks is built exclusively on Esri’s innovative ArcGIS technology.

System of Engagement

Empower customers and employees to report and collaborate—anytime, anywhere, and on any device.

System of Record

Collect, manage and compile
authoritative ArcGIS data.

System of Insights

Visualize and analyze your data.
Improve your operations.


API & Developer Tools

The Cityworks API opens new doors in functionality and integration. 


Share maps and Cityworks data both internally and with the public.  

Roads and Highways

Log in to your site through Cityworks Single Sign-On to access the Roads and Highways map tool. Track pavement conditions, signs, signals, and other roadway-related assets.

Single Sign-On

Single Sign-On eliminates the need for the Esri Resource Proxy to be configured and lets you view ArcGIS Online web maps directly in Cityworks.

Web Map Manager

Select and change your map in Cityworks to any shared web map found in Portal for ArcGIS and ArcGIS Online. 

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Collector for ArcGIS

Users can move seamlessly between Collector and the Cityworks mobile native app to create and update GIS features while working in the field.

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Navigator for ArcGIS

Cityworks mobile native app users can use Navigator to get turn-by-turn directions to any address or asset. 

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Workforce for ArcGIS

Cityworks users logging in with their AGOL or Portal logins can open Workforce to access their activities, then seamlessly launch the Cityworks mobile native apps to process the work order. 

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Crowdsource Reporter

This Esri app empowers the public to report concerns and issues. Bring the reports into Cityworks as service requests and work orders, then share updates back to Crowdsource Reporter for citizens to view. 

See Cityworks and Esri Integrations at Work

3 Ways ArcGIS Utility Network and Cityworks Modernize Asset Management

Esri’s ArcGIS Utility Network has been available for several years, and now utility organizations are starting the process of migrating or prioritizing it as a future project. While migrating to ArcGIS Utility Network is a significant undertaking, utilities recognize the long-term value it brings to both their employees and the customers they serve. ► You’ll …

3 Ways to Enhance Infrastructure Management with Nearmap and Cityworks

Organizing, managing, and maintaining public assets and utilizing infrastructure data is no simple task. Utility organizations and local governments often send out surveyors to physically inspect things like pavement condition, markings, lighting, signage, trees, and vegetation, as well as street furniture and traffic operations. Onsite visits are costly and time-consuming and require in-person data collection, …

Cityworks and Esri Collaborate to Empower GIS-Centric Solutions for Public Asset Management

SANDY, UT, July 5, 2022—As a leading GIS-centric solution for public asset management, Cityworks leverages the power of Esri ArcGIS technology to create comprehensive computerized maintenance management solutions (CMMS) for municipal and local governments, and utility providers. Cityworks, an Esri Partner Network Platinum partner, is focused on helping communities modernize and improve their infrastructure management. …