Cityworks & ArcGIS

Asset management can only be performed with an accurate asset inventory. To effectively manage public assets, you need to know what they are and where they are located. That’s why Cityworks is built exclusively on Esri’s innovative ArcGIS technology.

System of Engagement

Empower customers and employees to report and collaborate—anytime, anywhere, and on any device.

System of Record

Collect, manage and compile
authoritative ArcGIS data.

System of Insights

Visualize and analyze your data.
Improve your operations.


API & Developer Tools

The Cityworks API opens new doors in functionality and integration. 


Share maps and Cityworks data both internally and with the public.  

Roads and Highways

Log in to your site through Cityworks Single Sign-On to access the Roads and Highways map tool. Track pavement conditions, signs, signals, and other roadway-related assets.

Single Sign-On

Single Sign-On eliminates the need for the Esri Resource Proxy to be configured and lets you view ArcGIS Online web maps directly in Cityworks.

Web Map Manager

Select and change your map in Cityworks to any shared web map found in Portal for ArcGIS and ArcGIS Online. 

Collector for ArcGIS

Users can move seamlessly between Collector and the Cityworks mobile native app to create and update GIS features while working in the field.

Navigator for ArcGIS

Cityworks mobile native app users can use Navigator to get turn-by-turn directions to any address or asset. 

Workforce for ArcGIS

Cityworks users logging in with their AGOL or Portal logins can open Workforce to access their activities, then seamlessly launch the Cityworks mobile native apps to process the work order. 

Crowdsource Reporter

This Esri app empowers the public to report concerns and issues. Bring the reports into Cityworks as service requests and work orders, then share updates back to Crowdsource Reporter for citizens to view. 

See Cityworks and Esri Integrations at Work

Upgrading Your Infrastructure with Cityworks

Whether it is flipping a lightswitch, turning on a water faucet, or traveling on a road, public infrastructure has a direct impact on our everyday lives. Sustainable and efficient infrastructure has the potential to connect communities, promote health, foster equity, and enrich quality of life on an individual level. In the United States, the reality …

Evansville Water & Sewer Utility: 4 Tactics for Managing & Organizing Vertical Assets

The Evansville Water and Sewer Utility (EWSU) draws water from the nearby Ohio River to supply water and sewer services to 65,000 customers in the metropolitan area. As a longtime Cityworks user, EWSU is well-versed in managing and tracking its horizontal water and wastewater assets. Vertical asset data for the utility’s three water and wastewater …

Opelika Utilities: Creating and Managing Sustainable Water Metering Infrastructure

Opelika Utilities, Alabama, serves a population of 13,000 residents and manages 280 miles of pipe, as well as two water treatment facilities. With the help of POWER Engineers, they are currently in the process of updating their water mater infrastructure by implementing Advanced Meter Infrastructure (AMI) and Cityworks AMS. This is being done through the …