Cityworks PLL

Goodbye, paperwork.

Cityworks PLL—permits, licensing and land—gives agencies direct control of their business processes. Designed to simplify applications for customers and streamline workflows for staff, Cityworks PLL helps local governments and utilities deliver better service to their communities.

Application Management

Efficiently manage the submission, review, and approval of permit applications and inspections.

Effective Communication

Share status and inspection information seamlessly across departments—and with the public.

Configurable
Templates

Our functional forms are highly adaptable and can be tailored to any organization’s unique structure and needs.

Historical
Data

Assign permits, projects, and inspection data to GIS assets. Never lose another form again.

In the Office

Cityworks PLL brings a new level of accountability and efficiency to community development. The Cityworks PLL workflow engine is the workhorse of the system, allowing you to accurately track permits, planning and development every step of the way—from initial request to departmental plan reviews, fee collection, inspections, regulatory meetings, hearings, renewal, and more.

In the Field

Give your employees the power to contribute to permitting, engineering projects, code enforcement and more—all from their mobile devices.

Track Permits and Work Activity

Maps have always been an easy way to catalog and visualize location data. When you assign work activity and permitting information to a specific location, you open a whole new world of efficiency and communication.

Visualize Your Data

Using ArcGIS as the authoritative system of record, Cityworks supports spatial analysis of permit applications, code inspections, work activities, and operational insights. Map layers can display current projects as they are tied to a parcel or building, and public dashboards improve transparency and accountability.

Improve Transparency

Navigating government services can be daunting for both internal and external users. Public Access provides a single starting point with customizable landing pages that connect your users to Cityworks PLL and AMS.

See PLL in Use

Keeping Government Services Going During Emergencies

The ability to leverage technology, regardless of the challenge, is critical to creating a resilient community—one that can withstand or recover quickly from difficult circumstances. The COVID-19 pandemic has changed the way we do business. And with it comes tremendous opportunity—and responsibility—to modernize and implement solutions that support a safer, more resilient community. ► You’ll …

Helping Communities Reopen and Return to Work

How is your community handling reopening and return to work? Our COVID-19 solution can help your organization through the transition with templates to manage business applications, inspections, and health policy enforcement. With all 50 states in the U.S. reopened to some extent and some provinces in Canada easing certain lockdown restrictions, communities are entering the …

Cityworks and ArcGIS: Solutions for COVID-19

It’s our collective responsibility to ensure worker safety and protect customer well-being while delivering essential services during and after the COVID-19 pandemic. Cityworks, with ArcGIS and partner tools and solutions, can help your organization reprioritize field work, manage emergency response, shift to remote work environments, and respond to customer requests. At Cityworks, we understand how …