Cityworks PLL

Goodbye, paperwork.

Cityworks PLL—permits, licensing and land—gives agencies direct control of their business processes. Designed to simplify applications for customers and streamline workflows for staff, Cityworks PLL helps local governments and utilities deliver better service to their communities.

Application Management

Efficiently manage the submission, review, and approval of permit applications and inspections.

Effective Communication

Share status and inspection information seamlessly across departments—and with the public.

Configurable
Templates

Our functional forms are highly adaptable and can be tailored to any organization’s unique structure and needs.

Historical
Data

Assign permits, projects, and inspection data to GIS assets. Never lose another form again.

In the Office

Cityworks PLL brings a new level of accountability and efficiency to community development. The Cityworks PLL workflow engine is the workhorse of the system, allowing you to accurately track permits, planning and development every step of the way—from initial request to departmental plan reviews, fee collection, inspections, regulatory meetings, hearings, renewal, and more.

In the Field

Give your employees the power to contribute to permitting, engineering projects, code enforcement and more—all from their mobile devices.

Track Permits and Work Activity

Maps have always been an easy way to catalog and visualize location data. When you assign work activity and permitting information to a specific location, you open a whole new world of efficiency and communication.

Visualize Your Data

Using ArcGIS as the authoritative system of record, Cityworks supports spatial analysis of permit applications, code inspections, work activities, and operational insights. Map layers can display current projects as they are tied to a parcel or building, and public dashboards improve transparency and accountability.

Improve Transparency

Navigating government services can be daunting for both internal and external users. Public Access provides a single starting point with customizable landing pages that connect your users to Cityworks PLL and AMS.

See PLL in Use

Online Permitting Services and Virtual Inspections

How do cities continue to provide essential services in the midst of COVID-19? In the third episode of Cityworks Connect, join Cityworks expert Matt Harman and special guest Jerry Thompson, chief building official at West Valley City, Utah, to learn about the city’s online permitting services and virtual building inspections. Watch more episodes of Cityworks …

Open for Business: Integrating State and Local Permit Solutions

As an organization, the City of Greenwood, Indiana, continually strives to embrace technology and offer online capabilities to its staff and customers. These efforts align with the city’s overarching vision of progress and community improvement—an endeavor further instilled by Mayor Mark Myers. His initiatives have included supporting economic development through local business growth and expanding …

Cityworks PLL: Tips for Before and After Implementation

Cityworks PLL brings a new level of accountability and efficiency to community development by allowing you to accurately track permits, planning, and development every step of the way. Whether you’re working with building permits, business licenses, or even pet licenses, here are some helpful tips to make implementing and using PLL a great experience. Before …