Resources

Park City, UT: Climbing the Vertical Asset Ladder

Scott Barrell, GIS programmer analyst for Park City Public Utilities, shares how they launched an in-house vertical asset program and configured it with Cityworks to take inventory, create work orders, and complete inspections of their water treatment facilities.

Jurupa Community Service District, CA: Streamlining Work Order Creation in Cityworks

Angel Cisneros, IT manager at Jurupa Community Services District in California, shares how they streamline their work order creation for their concentrate reduction facility and its 2,500 assets using Cityworks.

Cityworks Roadmap: Coming Soon for Release
Becky Tamashasky, Cityworks vice president of vision and product engineering, shares the Cityworks roadmap and what’s coming down the product pipeline.
City of Escondido, CA: Think Enterprise, Start Small

Rob Van De Hey, director of Information Systems for the City of Escondido, California, shares the city’s enterprise approach to public asset management, customer service, and community engagement and explains why Cityworks is at the center of their strategy.

HDR: The System Modernization of San Juan Water District Using ArcGIS Utility Network and Cityworks

Joel Griffin, senior GIS analyst for HDR Inc., explains how San Juan Water District underwent a modernization transformation in implementing an organization-wide GIS program. The project centered in engineering services and its migration from a two-desktop CAD system into enterprise GIS.

West Valley City, UT: Pandemics, Earthquakes, and Going Virtual: Rising to the Inspection Challenges
Jerry Thompson, chief building official for West Valley City, Utah, shares how West Valley City has used Cityworks to navigate the COVID-19 pandemic and a major earthquake—all while improving customer experience and safety of staff and residents.
DigEPlan: Implementing an Electronic Plan Review During a Pandemic

The implementation of DigEPlan, a fully integrated electronic plan review for Cityworks PLL, was underway for the City of Rexburg, Idaho, when the onset of COVID-19 occurred. Jason Matthews, CEO of DigEPlan, discusses the challenges the city faced, the benefits achieved, and what was involved in digitizing the plan review process.

Using Cityworks Public Access to Interact with Customers

Cityworks subject matter expert Dan Puerling explains how a front-end, public-facing permitting and licensing solution such as Cityworks Public Access help communities run more efficiently by eliminating paperwork and streamlining the permitting and inspection processes.

How AcrGIS QuickCapture Integrates with Cityworks

When ArcGIS QuickCapture is integrated with Cityworks, new data from the field can be used instantly for better decision making. Join Cityworks senior solutions architect Billy Lang as he demonstrates an emergency management workflow.

City of Westland, MI: Cityworks Mobile Native Apps for Vehicle and Equipment Inspections

The fire department in the City of Westland, Michigan, explains how they use Cityworks to streamline their inspection of fire vehicles and equipment which helps them maintain their ability to respond to incidents.

King County, WA: Centralizing Stormwater Workflows with Cityworks

The presentation discuss King County’s implementation and use of Cityworks to consolidate legacy systems and streamline workflows. They also share how they have automated reporting for their inspection programs that are required under NPDES permit, along with where they are looking to go in the future with Cityworks.

City of Racine, WI: Cityworks PLL for Rental and Commercial Property Programs

The City of Racine, Wisconsin, leverages the Cityworks PLL API to track rental and commercial property registrations submitted through a web portal in order to enhance communication to owners and responsible parties.

Greater Rockford Airport Authority, IL: Streamlining Airport Part 139 Certification Inspections

In this presentation, Greater Rockford Airport Authority discusses how they have configured Cityworks to streamline their cert inspection process as well as improve communications between departments.

Green, OH: Going Paperless with Cityworks PLL: Right-of-Way Permits

Green, Ohio, implemented PLL and developed a workflow for the right-of-way permit process that has dramatically reduced the use of paper, managed the status of the review process, reduced review time, and improved customer satisfaction.

City of Akron, OH: Making Cityworks and SCADA Play Nice

Get what you need by leveraging Cityworks, GIS (ESRI Enterprise), and the power of SCADA (GE IFIX and HISTORIAN). The City of Akron, Ohio, is utilizing data-driven operations for a clear and consistent operational response that can automate and optimize the city’s water processes by taking advantage of a seamless integration into Cityworks.

Cityworks: Custom ArcGIS Pop-Ups in Cityworks- Tips and Tricks

Cityworks’ GIS-centric design makes it easy to leverage custom pop-ups in web maps within Cityworks applications. Pop-ups help users to understand assets and attributes and to view images and attachments more efficiently across Cityworks Office and Respond.

Esri: Geo-Enabling Asset Management with a Modern GIS

Matt Piper of Esri discusses the emerging trends for water Utilities and how a modern GIS is digitally transforming asset management. He’ll also share best practices for managing, modeling, analyzing, and visualizing a modern water utility.

Independence Power & Light: Cityworks for the Electric Utility

Independence Power & Light has been using Cityworks AMS since 2017 to centralize its many moving parts into a single system. This presentation takes a look at the life of an electric meter from the Storeroom shelf to a Related Object in the field.

Round Rock, TX: Taking Cityworks to the Next Level

The City of Round Rock, Texas, has been using Cityworks AMS since 2014. Learn about the various improvements that are being made as a result of an audit that examined how the product was being leveraged.

 

Carmel, IN & Nearmap: Using Aerial Imagery to Empower GIS-Centric Asset and Community Management

This presentation from Carmel, IN and Nearmap highlights the values gained by using high resolution aerial imagery for asset management, community development.

Saint George, UT: The Platform Awakens – Integrations with API’s to Automate Workflows

Learn how the City of St. George integrated barcode scanners with Cityworks Storeroom and Radley Warehouse Management Software. This solution provides a clear and streamlined workflow for managing inventory and scanning materials onto work orders.

Mike Stone Associates: Cityworks for Client Management

This presentation from Mike Stone Associates is about how a small project management company can utilize Cityworks with both big and small clients to help navigation their needs

Cityworks in Action: A Tool for Automating Work Order Creation

Action Manager is a tool that allows users to configure automated activity updates within Cityworks as well as API calls with third party systems. In this presentation, you’ll learn how to use Action Manager to automate the creation of a work order from an inspection within Cityworks.

Columbia County, GA: Using Cityworks to Ensure FAA Compliance for Small Unmanned Aircraft Systems

Columbia County’s Small Unmanned Aircraft System (sUAS) Program prides itself on optimizing drone initiatives throughout the county while remaining above reproach. During initial meetings with program members, program management found that all sUAS pilots needed a centralized flight log for county operations. Because Cityworks is already an integral part of departmental workflows, integrating sUAS operations was natural. Here’s how they did it.

Saint Louis, MO: Property Stabilization – Cityworks for Process Tracking

Moderating nominations and tracking property stabilization efforts across teams and technologies with Cityworks PLL.

Green Bay Water Utility: Out-of-This-World Satellite Leak Detection

Learn how a new integration with Tyler Incode and Cityworks AMS is streamlining data entry and saving time for Green Bay Water Utility. You’ll see how the Incode system is used to automate the creation of inspections and work orders based on individual customers.

How to Choose a Cloud-Hosted Permitting Solution

Gartner’s 2020 Market Guide for Community Development and Regulation Applications provides an objective overview of key providers of cloud-hosted permitting solutions. The guide also includes a helpful checklist of things to consider before choosing a vendor.

City of Raleigh, NC – Managing Mobile Traffic Signal Inspections with Cityworks and ArcGIS

The City of Raleigh, NC, has more than 600 signalized intersections within the city limits. Learn how they are managing their mobile traffic signal inspections with Cityworks and ArcGIS.

Cityworks Connect Episode 4: Guided Implementation Services and Continuous Improvement

A conversation with Cityworks experts and special guests Eve Geyer and Duane Treadon from the City of Thomasville, Georgia, about how guided implementation services have led to continuous improvement there.

Cityworks Connect Episode 3: Online Permitting Services + COVID-19 Impact at West Valley City, UT

Matt Harman and special guest Jerry Thompson, chief building official at West Valley City, Utah, discuss how West Valley City continues to provide essential services during COVID-19.

Cityworks Connect Episode 2: Open Platforms & Integrated Solutions

In this episode of the Cityworks Connect video series, Matt Harman and Joe Pilimai share how open platforms and integrated solutions can benefit your organization.

Cityworks Connect Episode 1: The Power of Dashboards

This video series explores how communities can remain resilient in uncertain times. In this episode, Matt Harman and Josh Stroessner share how dashboards can support better decision-making across any organization.

City of Augusta, GA – Targeting Blight with Cityworks and ArcGIS

As part of a blight initiative spanning several departments, the City of Augusta, GA, is using Cityworks and ArcGIS to address blight in the community.

City of Escondido, CA – Environmental Compliance with Cityworks and ArcGIS

Using Cityworks and ArcGIS, the City of Escondido’s Environmental Compliance Department was able to go paperless and streamline their workflow as they perform inspections for approximately 1,600 facilities.

City of Augusta, GA – Preparing for the Masters Golf Tournament with Cityworks and ArcGIS

Augusta, Georgia, uses Cityworks and ArcGIS to prepare for the influx of approximately 60,000 visitors during the Masters Golf Tournament.

City of Raleigh, NC – Keeping Parks Clean with Smart Technology

With Cityworks, ArcGIS, and the Bigbelly smart waste system, the City of Raleigh, NC, has streamlined their workflow while ensuring their parks are clean and enjoyable.

7 Solutions That Give Us the Illusion of Progress

Kristen Cox—Executive Director of the Governor’s Management & Budget Office for the State of Utah—discusses common pitfalls that organizations face and presented some innovative solutions to implement instead.

City of Escondido, CA – Fighting Graffiti with Cityworks and ArcGIS

Learn how the City of Escondido is fighting graffiti to make their residents and community more safe with Cityworks and ArcGIS.

A Guide to Asset Management for Airports

Download this e-book to explore the elements of a successful asset management strategy for airports.

City of Raleigh – Citizen Engagement

Discover how the City of Raleigh, NC, connects with their residents with the help of Cityworks and ArcGIS.

Cityworks and SeeClickFix

In the City of Westland, simple mobile tools help residents report potholes and other issues quickly and easily.

Streamlining Field Work with Cityworks + UtiliSync

Learn how the City of West Jordan integrated Cityworks and UtiliSync to streamline their annual hydrant inspection process.

Augusta, Georgia – SLRAT

Discover how the City of Augusta sped up their sewer line assessment process with the help of Cityworks and ArcGIS.

York Region – Snow Removal

Learn how York Region manages service requests and work orders to help snow removal teams make educated decisions during the winter months.

Getting Started with Automated Warehouse Data Collection

Learn the basics of using automated data collection, like barcoding or RFID, in your public works and utility warehouse.

Cityworks for Regulatory Reporting

Learn how Gibson County Utility District streamlined their Gas Distribution Integrity Management Program (DIMP) reporting.

POWER Your Electric Utility Workflow

Independence Power and Light used a GIS-centric asset management system to integrate their enterprise solutions and streamline workflows.

Halifax Regional Municipality – Mapping Is Key For Us

Using Cityworks and ArcGIS to streamline work, reduce costs, and improve customer service.

Halifax Regional Municipality – Real Time Data

Halifax Regional Municipality uses ArcGIS as the authoritative database to track public assets and associated work, costs, and materials.

Halifax Regional Municipality – Streets

The Halifax traffic management team uses Cityworks and ArcGIS to streamline streetlight maintenance and repair.

Automate Your Plan Review with OnBase and Cityworks

Growth is good, but it comes with challenges. Learn how the City of Westerville used OnBase and Cityworks to abandon paper-based plan review and improve their business process.

Empowering Public Asset Management

Streamline your entire workflow, from data collection and work management to public engagement and strategic planning.

Material Management with Cityworks Storeroom

See how the Scarborough Department of Public Works used Cityworks Storeroom to reduce material costs and administrative bottlenecks.

City of St. George, Utah

Learn how Cityworks and ArcGIS help the City of St. George reduce cost, labor, and inefficiencies in public asset management.

A Guide to Enterprise Asset Management

Download this e-book to explore the elements of a successful enterprise public asset management strategy for local governments, public works, and utilities.

Halifax Regional Municipality

Learn how Cityworks and Esri ArcGIS help Halifax streamline operations and manage a comprehensive asset management strategy across urban, suburban, and rural communities.

Creating a Digital 311 Citizen Service Platform with Longview, TX

From our partners at CitySourced: Learn how to get started with a mobile platform for your community.

Work Smarter with Sensor Networks

Learn how simple, cost-effective sensors can improve the way you detect, trigger, and respond to events in the field.

Leading Digital Change in Local Government

Craig Brown, interim CIO at the City of Westland, shares his foolproof approach to streamlining and optimizing government processes with Cityworks and SeeClickFix.

Cityworks & SSP Innovations: Better Together

Discover the powerful asset and work management tools Cityworks and SSP Innovations provide to electric and gas utilities.

City of Westland, Michigan
Learn how the city created a system of insight that helps them build a more resilient, sustainable and safe community. 
First In, Last Out

During Hurricanes Harvey and Irma, communities across the southern U.S. used Cityworks and ArcGIS to keep residents safe and informed.

City of West Jordan, Utah

Discover how the City of West Jordan transformed their public works department by building a system of record for public asset management.

City of Beaverton, Oregon

The city needed a better way to access their public asset management data. So, they created a system of engagement that supports management and staff across the city.

Achieve Breakthrough Results

Kristen Cox knows firsthand the untapped capacity that exists in every aspect of government: its people.

Discover the Power of eURL

eURL is a simple yet powerful tool for displaying Cityworks data on a map. Discover how the City of Miami Beach shares valuable information internally and with external stakeholders.

Cityworks PLL + AMS

Learn how Prince William County Service Authority streamlined their utility permitting and asset management workflows.

Data, Data, Data: Now What?

Learn how to use existing Cityworks tools to develop quality controls for your data.

Charlotte, North Carolina – Part 1

Learn how the City of Charlotte uses Cityworks PLL to streamline permitting and licensing.

Charlotte, North Carolina Part 2

Charlotte North Carolina utilizing a GIS Centric approach to asset management with Cityworks

Charlotte, North Carolina – Part 3

How Charlotte North Carolina Solid Waste Services applies Cityworks

Stockholm, Sweden

Stockholm Water using Cityworks as a solution for their management needs

Eskilstuna, Sweden

Eskilstuna finding then growing their use Cityworks to address public needs

Oakland, California

Oakland’s deployment of Cityworks throughout several departments in their organization

Richfield, Minnesota

Richfield adopting Cityworks Online to ease the burden of a stretched department

Longview, Texas

Reducing redundancy using Cityworks at Longview Texas

Waterford Township, Michigan

Find out how Waterford Township has made Cityworks a vital part of their day to day activities

Morrow, Georgia

Clayton County Water Authority rethinks work history and reduces inefficiencies

Coon Rapids, Minnesota

Utilizing mapping done in ArcGIS and tracking work at Coon Rapids

Omaha/Douglas County, Nebraska

Improving communication and cooperation between city and county operations

Winter
Horry County, South Carolina

For Horry County, GIS-Centric was the only way to go

Long Beach, California

Keeping Long Beach beautiful and well organized by leveraging technology

Palm Bay, Florida

Upgrading department technology with Cityworks at Palm Bay

Delaware, Ohio

Improving data quality and integrating with a focus on GIS at Delaware

Gulfport, Mississippi

Recovering from Hurricane Katrina in the city of Gulfport assisted by Cityworks

Macon, Georgia

Eliminating inefficiencies in workflow at Macon Water Authority using Cityworks

Newport News, Virginia

Proactive approach to public works management at Newport News

Ann Arbor, Michigan

Making tracking work and communicating with the public easier at Ann Arbor

West Valley City, Utah

Permit management made easy at West Valley City using Cityworks

Troy, Michigan

Reducing cost while increasing communication throughout public works at Troy

General Mitchell International Airport

MKE in Milwaukee, Wisconsin runs like a well oiled small city using Cityworks

Phoenix, Arizona

Global Water Resources using Cityworks and ArcGIS integrations to improve service

Bozeman, Montana

Refining Bozeman’s old asset tracking systems and leveraging ArcGIS using Cityworks

Park City, UT: Climbing the Vertical Asset Ladder

Scott Barrell, GIS programmer analyst for Park City Public Utilities, shares how they launched an in-house vertical asset program and configured it with Cityworks to take inventory, create work orders, and complete inspections of their water treatment facilities.

Jurupa Community Service District, CA: Streamlining Work Order Creation in Cityworks

Angel Cisneros, IT manager at Jurupa Community Services District in California, shares how they streamline their work order creation for their concentrate reduction facility and its 2,500 assets using Cityworks.

Cityworks Roadmap: Coming Soon for Release
Becky Tamashasky, Cityworks vice president of vision and product engineering, shares the Cityworks roadmap and what’s coming down the product pipeline.
City of Escondido, CA: Think Enterprise, Start Small

Rob Van De Hey, director of Information Systems for the City of Escondido, California, shares the city’s enterprise approach to public asset management, customer service, and community engagement and explains why Cityworks is at the center of their strategy.

HDR: The System Modernization of San Juan Water District Using ArcGIS Utility Network and Cityworks

Joel Griffin, senior GIS analyst for HDR Inc., explains how San Juan Water District underwent a modernization transformation in implementing an organization-wide GIS program. The project centered in engineering services and its migration from a two-desktop CAD system into enterprise GIS.

West Valley City, UT: Pandemics, Earthquakes, and Going Virtual: Rising to the Inspection Challenges
Jerry Thompson, chief building official for West Valley City, Utah, shares how West Valley City has used Cityworks to navigate the COVID-19 pandemic and a major earthquake—all while improving customer experience and safety of staff and residents.
DigEPlan: Implementing an Electronic Plan Review During a Pandemic

The implementation of DigEPlan, a fully integrated electronic plan review for Cityworks PLL, was underway for the City of Rexburg, Idaho, when the onset of COVID-19 occurred. Jason Matthews, CEO of DigEPlan, discusses the challenges the city faced, the benefits achieved, and what was involved in digitizing the plan review process.

Using Cityworks Public Access to Interact with Customers

Cityworks subject matter expert Dan Puerling explains how a front-end, public-facing permitting and licensing solution such as Cityworks Public Access help communities run more efficiently by eliminating paperwork and streamlining the permitting and inspection processes.

How AcrGIS QuickCapture Integrates with Cityworks

When ArcGIS QuickCapture is integrated with Cityworks, new data from the field can be used instantly for better decision making. Join Cityworks senior solutions architect Billy Lang as he demonstrates an emergency management workflow.

City of Westland, MI: Cityworks Mobile Native Apps for Vehicle and Equipment Inspections

The fire department in the City of Westland, Michigan, explains how they use Cityworks to streamline their inspection of fire vehicles and equipment which helps them maintain their ability to respond to incidents.

King County, WA: Centralizing Stormwater Workflows with Cityworks

The presentation discuss King County’s implementation and use of Cityworks to consolidate legacy systems and streamline workflows. They also share how they have automated reporting for their inspection programs that are required under NPDES permit, along with where they are looking to go in the future with Cityworks.

City of Racine, WI: Cityworks PLL for Rental and Commercial Property Programs

The City of Racine, Wisconsin, leverages the Cityworks PLL API to track rental and commercial property registrations submitted through a web portal in order to enhance communication to owners and responsible parties.

Greater Rockford Airport Authority, IL: Streamlining Airport Part 139 Certification Inspections

In this presentation, Greater Rockford Airport Authority discusses how they have configured Cityworks to streamline their cert inspection process as well as improve communications between departments.

Green, OH: Going Paperless with Cityworks PLL: Right-of-Way Permits

Green, Ohio, implemented PLL and developed a workflow for the right-of-way permit process that has dramatically reduced the use of paper, managed the status of the review process, reduced review time, and improved customer satisfaction.

City of Akron, OH: Making Cityworks and SCADA Play Nice

Get what you need by leveraging Cityworks, GIS (ESRI Enterprise), and the power of SCADA (GE IFIX and HISTORIAN). The City of Akron, Ohio, is utilizing data-driven operations for a clear and consistent operational response that can automate and optimize the city’s water processes by taking advantage of a seamless integration into Cityworks.

Cityworks: Custom ArcGIS Pop-Ups in Cityworks- Tips and Tricks

Cityworks’ GIS-centric design makes it easy to leverage custom pop-ups in web maps within Cityworks applications. Pop-ups help users to understand assets and attributes and to view images and attachments more efficiently across Cityworks Office and Respond.

Esri: Geo-Enabling Asset Management with a Modern GIS

Matt Piper of Esri discusses the emerging trends for water Utilities and how a modern GIS is digitally transforming asset management. He’ll also share best practices for managing, modeling, analyzing, and visualizing a modern water utility.

Independence Power & Light: Cityworks for the Electric Utility

Independence Power & Light has been using Cityworks AMS since 2017 to centralize its many moving parts into a single system. This presentation takes a look at the life of an electric meter from the Storeroom shelf to a Related Object in the field.

Round Rock, TX: Taking Cityworks to the Next Level

The City of Round Rock, Texas, has been using Cityworks AMS since 2014. Learn about the various improvements that are being made as a result of an audit that examined how the product was being leveraged.

 

Carmel, IN & Nearmap: Using Aerial Imagery to Empower GIS-Centric Asset and Community Management

This presentation from Carmel, IN and Nearmap highlights the values gained by using high resolution aerial imagery for asset management, community development.

Saint George, UT: The Platform Awakens – Integrations with API’s to Automate Workflows

Learn how the City of St. George integrated barcode scanners with Cityworks Storeroom and Radley Warehouse Management Software. This solution provides a clear and streamlined workflow for managing inventory and scanning materials onto work orders.

Mike Stone Associates: Cityworks for Client Management

This presentation from Mike Stone Associates is about how a small project management company can utilize Cityworks with both big and small clients to help navigation their needs

Cityworks in Action: A Tool for Automating Work Order Creation

Action Manager is a tool that allows users to configure automated activity updates within Cityworks as well as API calls with third party systems. In this presentation, you’ll learn how to use Action Manager to automate the creation of a work order from an inspection within Cityworks.

Columbia County, GA: Using Cityworks to Ensure FAA Compliance for Small Unmanned Aircraft Systems

Columbia County’s Small Unmanned Aircraft System (sUAS) Program prides itself on optimizing drone initiatives throughout the county while remaining above reproach. During initial meetings with program members, program management found that all sUAS pilots needed a centralized flight log for county operations. Because Cityworks is already an integral part of departmental workflows, integrating sUAS operations was natural. Here’s how they did it.

Saint Louis, MO: Property Stabilization – Cityworks for Process Tracking

Moderating nominations and tracking property stabilization efforts across teams and technologies with Cityworks PLL.

Green Bay Water Utility: Out-of-This-World Satellite Leak Detection

Learn how a new integration with Tyler Incode and Cityworks AMS is streamlining data entry and saving time for Green Bay Water Utility. You’ll see how the Incode system is used to automate the creation of inspections and work orders based on individual customers.

Winter
Park City, UT: Climbing the Vertical Asset Ladder

Scott Barrell, GIS programmer analyst for Park City Public Utilities, shares how they launched an in-house vertical asset program and configured it with Cityworks to take inventory, create work orders, and complete inspections of their water treatment facilities.

Jurupa Community Service District, CA: Streamlining Work Order Creation in Cityworks

Angel Cisneros, IT manager at Jurupa Community Services District in California, shares how they streamline their work order creation for their concentrate reduction facility and its 2,500 assets using Cityworks.

Cityworks Roadmap: Coming Soon for Release
Becky Tamashasky, Cityworks vice president of vision and product engineering, shares the Cityworks roadmap and what’s coming down the product pipeline.
City of Escondido, CA: Think Enterprise, Start Small

Rob Van De Hey, director of Information Systems for the City of Escondido, California, shares the city’s enterprise approach to public asset management, customer service, and community engagement and explains why Cityworks is at the center of their strategy.

HDR: The System Modernization of San Juan Water District Using ArcGIS Utility Network and Cityworks

Joel Griffin, senior GIS analyst for HDR Inc., explains how San Juan Water District underwent a modernization transformation in implementing an organization-wide GIS program. The project centered in engineering services and its migration from a two-desktop CAD system into enterprise GIS.

West Valley City, UT: Pandemics, Earthquakes, and Going Virtual: Rising to the Inspection Challenges
Jerry Thompson, chief building official for West Valley City, Utah, shares how West Valley City has used Cityworks to navigate the COVID-19 pandemic and a major earthquake—all while improving customer experience and safety of staff and residents.
DigEPlan: Implementing an Electronic Plan Review During a Pandemic

The implementation of DigEPlan, a fully integrated electronic plan review for Cityworks PLL, was underway for the City of Rexburg, Idaho, when the onset of COVID-19 occurred. Jason Matthews, CEO of DigEPlan, discusses the challenges the city faced, the benefits achieved, and what was involved in digitizing the plan review process.

Using Cityworks Public Access to Interact with Customers

Cityworks subject matter expert Dan Puerling explains how a front-end, public-facing permitting and licensing solution such as Cityworks Public Access help communities run more efficiently by eliminating paperwork and streamlining the permitting and inspection processes.

How AcrGIS QuickCapture Integrates with Cityworks

When ArcGIS QuickCapture is integrated with Cityworks, new data from the field can be used instantly for better decision making. Join Cityworks senior solutions architect Billy Lang as he demonstrates an emergency management workflow.

City of Westland, MI: Cityworks Mobile Native Apps for Vehicle and Equipment Inspections

The fire department in the City of Westland, Michigan, explains how they use Cityworks to streamline their inspection of fire vehicles and equipment which helps them maintain their ability to respond to incidents.

King County, WA: Centralizing Stormwater Workflows with Cityworks

The presentation discuss King County’s implementation and use of Cityworks to consolidate legacy systems and streamline workflows. They also share how they have automated reporting for their inspection programs that are required under NPDES permit, along with where they are looking to go in the future with Cityworks.

City of Racine, WI: Cityworks PLL for Rental and Commercial Property Programs

The City of Racine, Wisconsin, leverages the Cityworks PLL API to track rental and commercial property registrations submitted through a web portal in order to enhance communication to owners and responsible parties.

Greater Rockford Airport Authority, IL: Streamlining Airport Part 139 Certification Inspections

In this presentation, Greater Rockford Airport Authority discusses how they have configured Cityworks to streamline their cert inspection process as well as improve communications between departments.

Green, OH: Going Paperless with Cityworks PLL: Right-of-Way Permits

Green, Ohio, implemented PLL and developed a workflow for the right-of-way permit process that has dramatically reduced the use of paper, managed the status of the review process, reduced review time, and improved customer satisfaction.

City of Akron, OH: Making Cityworks and SCADA Play Nice

Get what you need by leveraging Cityworks, GIS (ESRI Enterprise), and the power of SCADA (GE IFIX and HISTORIAN). The City of Akron, Ohio, is utilizing data-driven operations for a clear and consistent operational response that can automate and optimize the city’s water processes by taking advantage of a seamless integration into Cityworks.

Cityworks: Custom ArcGIS Pop-Ups in Cityworks- Tips and Tricks

Cityworks’ GIS-centric design makes it easy to leverage custom pop-ups in web maps within Cityworks applications. Pop-ups help users to understand assets and attributes and to view images and attachments more efficiently across Cityworks Office and Respond.

Esri: Geo-Enabling Asset Management with a Modern GIS

Matt Piper of Esri discusses the emerging trends for water Utilities and how a modern GIS is digitally transforming asset management. He’ll also share best practices for managing, modeling, analyzing, and visualizing a modern water utility.

Independence Power & Light: Cityworks for the Electric Utility

Independence Power & Light has been using Cityworks AMS since 2017 to centralize its many moving parts into a single system. This presentation takes a look at the life of an electric meter from the Storeroom shelf to a Related Object in the field.

Round Rock, TX: Taking Cityworks to the Next Level

The City of Round Rock, Texas, has been using Cityworks AMS since 2014. Learn about the various improvements that are being made as a result of an audit that examined how the product was being leveraged.

 

Carmel, IN & Nearmap: Using Aerial Imagery to Empower GIS-Centric Asset and Community Management

This presentation from Carmel, IN and Nearmap highlights the values gained by using high resolution aerial imagery for asset management, community development.

Saint George, UT: The Platform Awakens – Integrations with API’s to Automate Workflows

Learn how the City of St. George integrated barcode scanners with Cityworks Storeroom and Radley Warehouse Management Software. This solution provides a clear and streamlined workflow for managing inventory and scanning materials onto work orders.

Mike Stone Associates: Cityworks for Client Management

This presentation from Mike Stone Associates is about how a small project management company can utilize Cityworks with both big and small clients to help navigation their needs

Cityworks in Action: A Tool for Automating Work Order Creation

Action Manager is a tool that allows users to configure automated activity updates within Cityworks as well as API calls with third party systems. In this presentation, you’ll learn how to use Action Manager to automate the creation of a work order from an inspection within Cityworks.

Columbia County, GA: Using Cityworks to Ensure FAA Compliance for Small Unmanned Aircraft Systems

Columbia County’s Small Unmanned Aircraft System (sUAS) Program prides itself on optimizing drone initiatives throughout the county while remaining above reproach. During initial meetings with program members, program management found that all sUAS pilots needed a centralized flight log for county operations. Because Cityworks is already an integral part of departmental workflows, integrating sUAS operations was natural. Here’s how they did it.

Saint Louis, MO: Property Stabilization – Cityworks for Process Tracking

Moderating nominations and tracking property stabilization efforts across teams and technologies with Cityworks PLL.

Green Bay Water Utility: Out-of-This-World Satellite Leak Detection

Learn how a new integration with Tyler Incode and Cityworks AMS is streamlining data entry and saving time for Green Bay Water Utility. You’ll see how the Incode system is used to automate the creation of inspections and work orders based on individual customers.

City of Raleigh, NC – Managing Mobile Traffic Signal Inspections with Cityworks and ArcGIS

The City of Raleigh, NC, has more than 600 signalized intersections within the city limits. Learn how they are managing their mobile traffic signal inspections with Cityworks and ArcGIS.

Cityworks Connect Episode 4: Guided Implementation Services and Continuous Improvement

A conversation with Cityworks experts and special guests Eve Geyer and Duane Treadon from the City of Thomasville, Georgia, about how guided implementation services have led to continuous improvement there.

Cityworks Connect Episode 3: Online Permitting Services + COVID-19 Impact at West Valley City, UT

Matt Harman and special guest Jerry Thompson, chief building official at West Valley City, Utah, discuss how West Valley City continues to provide essential services during COVID-19.

Cityworks Connect Episode 2: Open Platforms & Integrated Solutions

In this episode of the Cityworks Connect video series, Matt Harman and Joe Pilimai share how open platforms and integrated solutions can benefit your organization.

Cityworks Connect Episode 1: The Power of Dashboards

This video series explores how communities can remain resilient in uncertain times. In this episode, Matt Harman and Josh Stroessner share how dashboards can support better decision-making across any organization.

City of Augusta, GA – Targeting Blight with Cityworks and ArcGIS

As part of a blight initiative spanning several departments, the City of Augusta, GA, is using Cityworks and ArcGIS to address blight in the community.

City of Escondido, CA – Environmental Compliance with Cityworks and ArcGIS

Using Cityworks and ArcGIS, the City of Escondido’s Environmental Compliance Department was able to go paperless and streamline their workflow as they perform inspections for approximately 1,600 facilities.

City of Augusta, GA – Preparing for the Masters Golf Tournament with Cityworks and ArcGIS

Augusta, Georgia, uses Cityworks and ArcGIS to prepare for the influx of approximately 60,000 visitors during the Masters Golf Tournament.

City of Raleigh, NC – Keeping Parks Clean with Smart Technology

With Cityworks, ArcGIS, and the Bigbelly smart waste system, the City of Raleigh, NC, has streamlined their workflow while ensuring their parks are clean and enjoyable.

7 Solutions That Give Us the Illusion of Progress

Kristen Cox—Executive Director of the Governor’s Management & Budget Office for the State of Utah—discusses common pitfalls that organizations face and presented some innovative solutions to implement instead.

City of Raleigh – Citizen Engagement

Discover how the City of Raleigh, NC, connects with their residents with the help of Cityworks and ArcGIS.

Cityworks and SeeClickFix

In the City of Westland, simple mobile tools help residents report potholes and other issues quickly and easily.

Augusta, Georgia – SLRAT

Discover how the City of Augusta sped up their sewer line assessment process with the help of Cityworks and ArcGIS.

York Region – Snow Removal

Learn how York Region manages service requests and work orders to help snow removal teams make educated decisions during the winter months.

Halifax Regional Municipality – Mapping Is Key For Us

Using Cityworks and ArcGIS to streamline work, reduce costs, and improve customer service.

Halifax Regional Municipality – Real Time Data

Halifax Regional Municipality uses ArcGIS as the authoritative database to track public assets and associated work, costs, and materials.

Halifax Regional Municipality – Streets

The Halifax traffic management team uses Cityworks and ArcGIS to streamline streetlight maintenance and repair.

City of St. George, Utah

Learn how Cityworks and ArcGIS help the City of St. George reduce cost, labor, and inefficiencies in public asset management.

Halifax Regional Municipality

Learn how Cityworks and Esri ArcGIS help Halifax streamline operations and manage a comprehensive asset management strategy across urban, suburban, and rural communities.

City of Westland, Michigan
Learn how the city created a system of insight that helps them build a more resilient, sustainable and safe community. 
First In, Last Out

During Hurricanes Harvey and Irma, communities across the southern U.S. used Cityworks and ArcGIS to keep residents safe and informed.

City of West Jordan, Utah

Discover how the City of West Jordan transformed their public works department by building a system of record for public asset management.

City of Beaverton, Oregon

The city needed a better way to access their public asset management data. So, they created a system of engagement that supports management and staff across the city.

Achieve Breakthrough Results

Kristen Cox knows firsthand the untapped capacity that exists in every aspect of government: its people.

Charlotte, North Carolina – Part 1

Learn how the City of Charlotte uses Cityworks PLL to streamline permitting and licensing.

Charlotte, North Carolina Part 2

Charlotte North Carolina utilizing a GIS Centric approach to asset management with Cityworks

Charlotte, North Carolina – Part 3

How Charlotte North Carolina Solid Waste Services applies Cityworks

Stockholm, Sweden

Stockholm Water using Cityworks as a solution for their management needs

Eskilstuna, Sweden

Eskilstuna finding then growing their use Cityworks to address public needs

Oakland, California

Oakland’s deployment of Cityworks throughout several departments in their organization

Richfield, Minnesota

Richfield adopting Cityworks Online to ease the burden of a stretched department

Longview, Texas

Reducing redundancy using Cityworks at Longview Texas

Waterford Township, Michigan

Find out how Waterford Township has made Cityworks a vital part of their day to day activities

Morrow, Georgia

Clayton County Water Authority rethinks work history and reduces inefficiencies

Coon Rapids, Minnesota

Utilizing mapping done in ArcGIS and tracking work at Coon Rapids

Omaha/Douglas County, Nebraska

Improving communication and cooperation between city and county operations

Horry County, South Carolina

For Horry County, GIS-Centric was the only way to go

Long Beach, California

Keeping Long Beach beautiful and well organized by leveraging technology

Palm Bay, Florida

Upgrading department technology with Cityworks at Palm Bay

Delaware, Ohio

Improving data quality and integrating with a focus on GIS at Delaware

Gulfport, Mississippi

Recovering from Hurricane Katrina in the city of Gulfport assisted by Cityworks

Macon, Georgia

Eliminating inefficiencies in workflow at Macon Water Authority using Cityworks

Newport News, Virginia

Proactive approach to public works management at Newport News

Ann Arbor, Michigan

Making tracking work and communicating with the public easier at Ann Arbor

West Valley City, Utah

Permit management made easy at West Valley City using Cityworks

Troy, Michigan

Reducing cost while increasing communication throughout public works at Troy

General Mitchell International Airport

MKE in Milwaukee, Wisconsin runs like a well oiled small city using Cityworks

Phoenix, Arizona

Global Water Resources using Cityworks and ArcGIS integrations to improve service

Bozeman, Montana

Refining Bozeman’s old asset tracking systems and leveraging ArcGIS using Cityworks

Streamlining Field Work with Cityworks + UtiliSync

Learn how the City of West Jordan integrated Cityworks and UtiliSync to streamline their annual hydrant inspection process.

Getting Started with Automated Warehouse Data Collection

Learn the basics of using automated data collection, like barcoding or RFID, in your public works and utility warehouse.

Cityworks for Regulatory Reporting

Learn how Gibson County Utility District streamlined their Gas Distribution Integrity Management Program (DIMP) reporting.

POWER Your Electric Utility Workflow

Independence Power and Light used a GIS-centric asset management system to integrate their enterprise solutions and streamline workflows.

Automate Your Plan Review with OnBase and Cityworks

Growth is good, but it comes with challenges. Learn how the City of Westerville used OnBase and Cityworks to abandon paper-based plan review and improve their business process.

Empowering Public Asset Management

Streamline your entire workflow, from data collection and work management to public engagement and strategic planning.

Material Management with Cityworks Storeroom

See how the Scarborough Department of Public Works used Cityworks Storeroom to reduce material costs and administrative bottlenecks.

Work Smarter with Sensor Networks

Learn how simple, cost-effective sensors can improve the way you detect, trigger, and respond to events in the field.

Leading Digital Change in Local Government

Craig Brown, interim CIO at the City of Westland, shares his foolproof approach to streamlining and optimizing government processes with Cityworks and SeeClickFix.

Cityworks & SSP Innovations: Better Together

Discover the powerful asset and work management tools Cityworks and SSP Innovations provide to electric and gas utilities.

Discover the Power of eURL

eURL is a simple yet powerful tool for displaying Cityworks data on a map. Discover how the City of Miami Beach shares valuable information internally and with external stakeholders.

Cityworks PLL + AMS

Learn how Prince William County Service Authority streamlined their utility permitting and asset management workflows.

Data, Data, Data: Now What?

Learn how to use existing Cityworks tools to develop quality controls for your data.

How to Choose a Cloud-Hosted Permitting Solution

Gartner’s 2020 Market Guide for Community Development and Regulation Applications provides an objective overview of key providers of cloud-hosted permitting solutions. The guide also includes a helpful checklist of things to consider before choosing a vendor.

A Guide to Asset Management for Airports

Download this e-book to explore the elements of a successful asset management strategy for airports.

A Guide to Enterprise Asset Management

Download this e-book to explore the elements of a successful enterprise public asset management strategy for local governments, public works, and utilities.

Creating a Digital 311 Citizen Service Platform with Longview, TX

From our partners at CitySourced: Learn how to get started with a mobile platform for your community.