WE’RE IN THIS TOGETHER

In any emergency, it’s our collective responsibility to ensure worker safety and protect customer well-being while continuing to deliver essential services.

We can help your organization re-prioritize field work, manage emergency response and recovery, and monitor an ever-changing situation. Together we prevail.

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Manage Emergency Response

Give emergency teams the tools they need to manage resources, track costs, share real-time information, and streamline FEMA reporting.

Respond

Empower Field Crews

Cityworks Respond and mobile apps help supervisors and crews work safely and remotely to maintain critical services and infrastructure.

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Support Office Staff

The Cityworks GIS-centric platform helps streamline workflows and improve communication for administrators, supervisors, and managers—wherever they are.

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Engage and Support Customers

Cityworks offers solutions to improve communication and customer engagement while also taking your business processes online.

FIRST IN, LAST OUT

During Hurricanes Harvey and Irma, Cityworks users across the southern U.S. used Cityworks and Esri ArcGIS to prepare for the storms and keep their residents safe.

WE’RE HERE FOR YOU

Cityworks supports Esri’s ArcGIS solutions for COVID-19. Watch this webinar to learn how GIS-centric solutions can help you manage emergency response, reprioritize fieldwork, streamline FEMA reporting, and inform customers. 

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LEARN MORE

Online Permitting Services and Virtual Inspections

How do cities continue to provide essential services in the midst of COVID-19? In the third episode of Cityworks Connect, join Cityworks expert Matt Harman and special guest Jerry Thompson, chief building official at West Valley City, Utah, to learn about the city’s online permitting services and virtual building inspections. Watch more episodes of Cityworks …

Cityworks Online Training Courses to Take This Fall

Don’t let social distancing stop you from learning! Whether you are new to Cityworks or need to brush up on your skills, there is a course that’s right for you. Here are just some of the upcoming offerings. Log into mycityworks.force.com and click on the Training tab for the complete schedule. Cityworks Public Access In …

3 Webinars or Virtual Events to Catch This Month

The weather is hot, but the learning opportunities are even hotter! Check out this list of three free webinars or virtual events happening in July. July 13–16 Esri User Conference Have you registered for the Esri User Conference next week? It’s the world’s largest virtual GIS event, and it’s free! You’ll find Cityworks in the …

Keeping Government Services Going During Emergencies

The ability to leverage technology, regardless of the challenge, is critical to creating a resilient community—one that can withstand or recover quickly from difficult circumstances. The COVID-19 pandemic has changed the way we do business. And with it comes tremendous opportunity—and responsibility—to modernize and implement solutions that support a safer, more resilient community. ► You’ll …

Helping Communities Reopen and Return to Work

How is your community handling reopening and return to work? Our COVID-19 solution can help your organization through the transition with templates to manage business applications, inspections, and health policy enforcement. With all 50 states in the U.S. reopened to some extent and some provinces in Canada easing certain lockdown restrictions, communities are entering the …

Industry Insights from Damian Spangrud of Esri

As director of solutions at Esri, Damian Spangrud focuses on making the science of location intelligence understandable and actionable. We asked him to share his insights on geospatial infrastructure, artificial intelligence, COVID-19, and real-time data. Q. What role has ArcGIS and spatial awareness played during the COVID-19 pandemic? A. As the COVID-19 pandemic rattles our …

Facing Challenges Together: A Note from Brian Haslam

For all of us, the past few months have been hard. It is a rarity when the word “all” includes the entire world. I am hopeful that, by the time you read this, the worst impacts of COVID-19 to you, your loved ones, your teams, and your community will have passed. In an incredibly short …

Cityworks and ArcGIS: Solutions for COVID-19

It’s our collective responsibility to ensure worker safety and protect customer well-being while delivering essential services during and after the COVID-19 pandemic. Cityworks, with ArcGIS and partner tools and solutions, can help your organization reprioritize field work, manage emergency response, shift to remote work environments, and respond to customer requests. At Cityworks, we understand how …

How Cityworks Customers Are Responding to COVID-19

We reached out to customers to find out how they are leveraging Cityworks to keep their communities safe in the midst of the COVID-19 pandemic. From taking important city services online to transitioning staff to working from home, here are just a few of the ways they are striving to protect citizens during this crisis. …

3 Tips for Streamlining FEMA Reporting with Cityworks

As natural disasters increase in quantity and severity, municipalities find themselves grappling with an increased need for FEMA reimbursements to support emergency response and recovery. If you have been through an emergency operations center (EOC) activation, then you understand that the quality of documentation during an event can make or break a community’s recovery phase. …

Using Cityworks to Track COVID-19 Response for FEMA Reimbursement

This is an unprecedented time. And yet, communities and leaders are adapting to tackle the COVID-19 pandemic while still delivering services. How can your organization claim FEMA reimbursements for work done to mitigate this crisis? Here’s a quick overview of COVID-19 recovery opportunities and how Cityworks can support your response. Cityworks has provided 3 Tips …

Survey: How Is COVID-19 Impacting Your Operations?

COVID-19 has changed the way we live and work. Social distancing policies and work-from-home strategies are uncharted territory for many municipal and utility organizations. How can you protect employees working on the front lines of community resilience while continuing to provide essential service and respond to customer needs?  We recently asked our customers how COVID-19 …

4 Ways to Customize the Cityworks Public Access App

Improving communication and customer engagement while also taking business processes online is more important than ever before. It’s clear that COVID-19 will have a lasting impact on communities around the globe and will fundamentally change how organizations interact with their customers. Front-end, public-facing permitting and licensing solutions help communities run more efficiently by eliminating paperwork …

3 Ways to Engage Your Citizens, Right Now

These are challenging times for communities across the globe. As each of us grapples with the impact of COVID-19, local government and utility organizations face an especially difficult challenge. How do you maintain operations while also making sure staff and customers follow public health guidelines for social distancing?   Cityworks partners with a number of solutions …

A Note from Brian Haslam

I want to take a moment to thank all of the people and organizations who are working hard to keep their employees, families, and customers safe while continuing to provide critical community services. This is a challenging time for organizations across the globe. Please be assured that we remain committed to providing the support you …

Work Smarter: Integrating GeoIoT Sensor Technology with Cityworks

Most communities have critical infrastructure that requires constant maintenance and inspection. Consider bridges, for example. Stream gauge monitoring can be used to immediately evaluate whether water level flowing under a bridge could impact structural integrity. Stream gauge sensors can help an organization evaluate the information in real-time and immediately trigger service requests in Cityworks to …

Disaster Preparation and Recovery

Originally published in Civil + Structural Engineer, February 2018 How municipalities prepare for natural disasters has become much more than distributing sandbags, providing emergency shelter, and assembling personnel and services to assist those in need. Although these remain vital to the response process, the coordination of preparation, assistance, and recovery has been made more efficient …

Creating the GIS-Centric Connected Community

It is often said that a smart community is a connected community. Increasingly, a smart community puts GIS at the heart of its technology—a GIS-centric connected community. In February, Esri published a white paper outlining ArcGIS Common Patterns of Use. These nine essential usage patterns appear across all GIS organizations regardless of industry or business …

York County Moves Beyond

York County Government, South Carolina, has leveraged Cityworks in some unusual ways on top of the traditional work management usages. Using Cityworks to meet a variety of needs across multiple divisions, the County has experienced enhanced management of assets and use of GIS. This has resulted in more efficient business processes and better decision making. …

LET’S GET STARTED

801-523-2751

OTHER RESOURCES

Esri Covid-19 GIS Hub and Resource Center

Get Esri maps, datasets, applications, and more for coronavirus disease 2019 (COVID-19).

Center for Disease Control and Prevention

Guidelines for control and prevention of Coronavirus and COVID-19.

U.S. Department of Homeland Security

Identifying critical infrastructure and guidelines for essential workers during COVID-19.