Emergency Management

First In, Last Out

When disaster strikes, your teams are the first to respond. Even after the worst is over, your teams remain on the scene to assist with cleanup, recovery, and repair. Cityworks supports emergency management teams from preparation and planning to response and recovery.

Collect Data

The emergency operations center includes many public agencies, from police and fire to public works and utilities. Cityworks and ArcGIS together provide an authoritative system of record to track service requests, work orders, and other emergency activities across all departments. Whether you’re in the EOC or in the field, Cityworks and ArcGIS makes it easy to share and access information.

Share Data

With project tracking, feature service publishing, and ArcGIS Online, Cityworks enables communities to identify damage as it occurs in real-time and communicate necessary updates to the public. After a disaster, detailed project tracking allows organizations to quickly produce thorough FEMA reports and reimbursement requests.

Build Resilient Communities

In conjunction with Esri’s Disaster Response Program, Cityworks supports communities responding to disasters. If your community can benefit from participating in the Cityworks disaster response program, please contact us.

See Emergency Management Solutions at Work

Cityworks and ArcGIS: Solutions for COVID-19

It’s our collective responsibility to ensure worker safety and protect customer well-being while delivering essential services during and after the COVID-19 pandemic. Cityworks, with ArcGIS and partner tools and solutions, can help your organization reprioritize field work, manage emergency response, shift to remote work environments, and respond to customer requests. At Cityworks, we understand how …

How Cityworks Customers Are Responding to COVID-19

We reached out to customers to find out how they are leveraging Cityworks to keep their communities safe in the midst of the COVID-19 pandemic. From taking important city services online to transitioning staff to working from home, here are just a few of the ways they are striving to protect citizens during this crisis. …

3 Tips for Streamlining FEMA Reporting with Cityworks

As natural disasters increase in quantity and severity, municipalities find themselves grappling with an increased need for FEMA reimbursements to support emergency response and recovery. If you have been through an emergency operations center (EOC) activation, then you understand that the quality of documentation during an event can make or break a community’s recovery phase. …